Month: February 2016

There has been significant political instability in the Philippines over the past decade or so. From the Oakwood mutiny of July 2003 to more recent incidents, the general perception was that the unrest would have drastic long-term effects on the country’s economy, including the service industry, of which the business processing sector is a major … Read more

In recent times, call centers have acquired a reputation for high standards of service and their zero tolerance for low quality service. They treat the high quality of their services as the foremost reason why foreign companies outsource to them, even ahead of the cost effectiveness and increased profits that they also bring to their … Read more