Telemarketing Outsourcing Services in 2017: What Should You Expect?

Telemarketing in 2017 is actually a bit different now from what it used to be. Your goal may just be to increase your sales or you may want to generate useful information about your prospects’ buying habits, telemarketing is essential and you’re most effective if you use telemarketing outsourcing services. These are a sure way of getting a more effective solution. This type of telemarketing service comes with a solution that ranges from cost saving to target marketing, timely marketing, and increased sales, faster selling and much more. All you need do for a start is to hire the right person for the job.

An outsourcing service provider who specializes in telemarketing should be your target. This is the only way you will be sure of getting the best possible results from telemarketing outsourcing. You may ask for proof of previous telemarketing accomplishments.

Requesting for contacts of previous clients they have worked for and contacting them to be sure would not be going too far. Another great way to land the best outsourcing provider for your telemarketing is through referral. Find out who the telemarketers of your competitors are and contact them. The internet is one of the best places to search, especially the top consumer protection sites, as well as genuine review sites.

So, when you hire telemarketing services, what should you expect?

Here are some tasks that an outsourcing telemarketer will accomplish for you;

1: Collating of Information for Survey Purposes

Whether you want to find out consumers’ buying habits or users’ response to your new product or service, you can use the services of an outsourced telemarketer to generate authentic data. These experts use methods that have been proven over time to generate authentic data and information you need for marketing surveys.

2: Selling Your Product or Service

The next step is sales. A professionally outsourced telemarketer can accomplish more sales than you can imagine. They know the right time to target prospects and influence their buying decision. It doesn’t matter the type of product and/or service you are engaged in, you can achieve faster and more sales with the help of telemarketing outsourcing services.

3: Prospects Management on Your Behalf

Telemarketing outsourcing service provider after his campaigns makes appointments with your leads on your behalf. He or she adopts different mediums to accomplish this task – speaking with the prospect over the telephone, in person, or even via internet conferencing. The aim is to exhaust all possible methods to ensure they win a would-be customer.

4: Winning Back Your Old Customers

Do you have customers who have not purchased or made an inquiry about your products for a long time? Leave such customers to a professionally outsourced telemarketer and be sure the customer will come calling sooner. Ultimately, they will win back old customers and get them to purchase both old and new line of products.

Obviously, telemarketing outsourcing services are more important than you probably thought before now. However, as mentioned earlier, the key to success is hiring the right personnel. Always ask the right questions when interviewing a potential outsourcing telemarketer. Do not also forget to measure their success against your goals.

Daven Michaels is a New York Times Best Selling Author and CEO of the premier global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

 

The Importance of Outsourcing Help Desk Support Services

Companies, especially those that offer technical products and services will tell you how important reliable help desk is to their business. It is the help desk that the customers rely on for information about the company’s products and their uses. The help desk is the first line of defense to attend to customer inquiries, queries about products and other concerns.

A business structure cannot be complete without the help desk. It is the help desk that addresses the company’s external and internal clients. The internal part refers to employees and other company stakeholders. The external are the actual buyers.

The need to outsource help desk support services vary a lot and the decision to actually outsource it depends on the organizational structure. Below are some of the reasons why you need to consider outsourcing your help desk services before it’s too late.

  • Outsource your helpdesk if operational costs for in-house help desk are too expensive. Most companies establish their own call centres to accommodate customer queries and provide real time support. However, call centre services can be very expensive and it will consume a big chunk of your operational budget if your company is not that big. When you outsource help desk services, you enjoy the benefits of having a call centre, but at a more cost effective rate. When your customer support receives huge volumes of phone queries and you require lots of agents to handle the volume of daily calls, outsourcing your help desk might be a more cost effective idea.
  • When you realize you’re majoring on the minors: This is seen when the organization is not able to focus on the core functions of the organization. Dealing with in house help desk representatives is financially and time consuming. That is why, when attention is gradually veering away from the core function of the organization, outsourcing a part of the business that consumes majority of your company time and resources is the best option to solve it.
  • Using third party services like outsourcing crucial tasks in your workforce such as monitoring customer queries and other related tasks can help you focus on the core unction of your business. Not only will your company be able to save on a huge chunk of salary expenses and other costs associated with setting up a new department but you can also delegate your workforce to a more important task intrinsic to your basic operation. In the long run, your decision to outsource help desk will provide more benefits in streamlining your operational costs while helping make your company workforce become more productive.
  • When you’re struggling with customer service. In any business, customer satisfaction is vital in keeping the business afloat. If you are finding it hard to please your customers, it may be a good time to seek a better approach to customer support services. Outsourcing help desk services guarantees much better customer support and among other benefits you will have the best hands on the job for less.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Using Sales Outsourcing to Help Companies Grow

Sales outsourcing has become a popular strategy for business companies who want to improve their business processing sector. All companies need to do is hiring the services of third party sales service providers. With this, companies today are able to focus on performing their core duties and on developing other important in – house responsibilities. Understanding the benefits of outsourcing will help every company facilitate better profitability and growth in all sectors. Outsourcing saves much of the company resources and by cutting the operational costs, a business is able to gain the upper hand.

Business Process Outsourcing

Doing business means saving money while increasing profitability. There is a big advantage when business outsourcing is integrated within the company’s operational structure because Business Process Outsourcing providers understand the key requirements of other businesses when it comes to improving their profitability while cutting down on costs. There are lots of companies who obtained higher sales improvement when they opt to outsource their business production. Other services can also be outsourced including those that are not considered to be core functions within the company. When these non-core duties are relegated to third party service providers, the company resources will be put to better use and employees will be able to focus more on their core responsibilities.

Outsourcing Sales to grow the company

Sales outsourcing offers all the benefits of actually selling with minimal risk. It is a very practical thing if a business is able to get all the best and highly efficient tools not to mention finding reliable workforce for the business. With sales outsourcing, companies can handle project or production delays and ensure there are no lost opportunities. For every business, the most efficient and reliable tools in addition to the right  labor force is all that is needed to ensure that the business will become successful and that the company’s growth is stable.

Sales outsourcing also facilitates increased productivity like no other.

If a company is having problems with its in-house production, outsourcing the business process can make sure that the production will be on time while guaranteeing that the quality of the output is in line with the company standards. You will find a lot of BPO providers with excellent track records in providing affordable and quality services. Some are experts in sales. Companies who are working hard just to get ahead of the competition can use the services offered by BPO providers in order to meet their customer demands and ensure satisfaction as well. An improved production equals an increased profitability and this is the desire of every company.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

How to Save Money Using Customer Service Outsourcing Companies

Customer service is easily one of the most important aspects of business and to make sure that your customers keep coming back to patronize you, this is a section of your business you should give good attention to. Having a group of customers that, for whatever reason, choose to repeatedly bring their needs to you to be filled is one of the most important factors in helping your small business not just to survive or grow, but to make immense progress in the long run. Customers usually voice their opinions using their wallets- earning the repeat business of anyone can be tricky.

But all you need to do is to able to provide them with quality service and you can be sure on earning their reapeat patronage.

A quality customer service therefore, is one of the single most important aspects in earning the respect of your customers. Sometimes things don’t go as we expect with the services that we provide. It would almost always be in our best interest to do whatever we can to try and have the customer walk away from our shared experience with a positive feeling about their purchase.

Quality customer service can be expensive- factoring in the costs of labor, infrastructure, and facilities upkeep as well as other necessary activities required to keep everything flowing smoothly. You may often find that the costs to be absolutely staggering- and to save money on something as important and delicate as customer service is almost unthinkable, unless you remember this term: customer service outsourcing.

There is a reason that so many of the largest businesses outsource their customer service these days- whenever you pause to reflect on the cost of outsourcing services versus the cost of keeping them in house, so to speak, it quickly becomes apparent that it is much more cost efficient to let someone else handle your customer service needs. That does raise the concern, however, as to how you know that you are going to be getting quality results when you hire a customer service outsourcing company.

Here is the answer: These outsourcing services need you just as you want quality customer service to keep your customers coming back for more. They know that it is in their best interest as a company to make sure that the customer service support services that they provide you are absolutely top notch- and, as mentioned previously (and I’m sure you’ve noticed) it’s all the rage among many top tier businesses.

By outsourcing, you can ensure that you are getting excellent customer service representatives at a fraction of the cost, saving you money that you can be reinvesting in your business in other ways, helping you to grow. The most sensible decision you can make is to outsource customer service.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

 

Outsourcing Company – Frequently Asked Questions

First, it is necessary to say this; if you’re not yet leveraging outsourcing company solution for your business, you may be missing out a great deal in many ways. First, it is most likely you’re incurring a lot of expenses on overhead. That’s not all, you may also be paying more to access special skills. Keep reading to find some frequently asked questions and answers about outsourcing.

Q: What Exactly is Outsourcing?

A: It’s simply a business solution that enables you hire qualified employees without creating an office space for them. In essence, these employees work from their own location (which could be offshore or on-shore) and are not limited by time-zone difference.

Q: What Do I Stand to Gain by Leveraging Outsourcing?

A: As mentioned earlier, businesses that are not yet leveraging this business solution are missing out big time. This is because outsourcing offers tons of benefits: cost savings, cheap labor, reduced market entry time, access to special skills at lower rate, shared business risk…the list continues.

Q: Is Outsourcing a Legal Business Practice?

A: Absolutely. All thanks to the Inspiration behind the creation of the internet, small businesses can now leverage this business solution. In the past, it was a luxurious business solution for the big business owners. It’s an old-age practice that became more popular because of the internet and the World Wide Web.

Q: How Do I Know It’s time to Outsource?

A: There are some tale-tale signs that point to the need to outsource. A major sign is when you or your in-house employees are swamped with tasks to the extent that you no longer pay quality attention to the core tasks that promote the continuous existence of your business.

Q: What Should a Company or Business Outsource?

A: While outsourcing is an effective business solution, it’s always good to analyze the needs of your business when considering hiring an outsourcing company. Usually, the rule of thumb is to consider those tasks that are time-consuming – e.g. administrative and content production tasks. Also, if you’re badly in need of specialized skill set but can’t afford it in-house, consider using outsourcing as an affordable means of accessing such skill sets.

Q: What Business Functions are Best Outsourced?

A: You can outsource virtually every business function. As mentioned earlier, prioritize those functions that consume most of your valuable time. But, generally, you can outsource anything from administrative tasks to legal, marketing, IT, content production and just any task.

Q: How Do I hire the Best Outsourcing Company?

A: First, you should employ strict hiring process as you would do when hiring employees in-house. Ensure that the potential outsourcing provider possesses the skill set you seek and has proven track record as a proof.

Finally, ensure you compare a number of providers before narrowing down to the best outsourcing company.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

 

 

Company Outsourcing – A Great Way to Attain Fulfillment

As the heat to bring offshore outsourcing to an end in the United States continues to make the headline, a lot of business that have proved company outsourcing to be a great way of attaining fulfillment are still clinging to this practice. Well, who would really want to blame them when this business practice has helped in their continuous existence?

First, let’s look at the main aspects that businesses and companies are seeking fulfillment on and how outsourcing has helped so far:

Cost Saving

The major goal of any business is to make profit. And of course, one of the major ways to boost profit is through cost saving. This is the number one benefit that companies and businesses have been enjoying over the years by leveraging outsourcing solution.

Compared to hiring employees in-house or in-country, most companies have found that they are able to save more cost by opting for off-shore employee hiring. The cost saving margin is quite high and has in turn helped to boost the profit of these companies and businesses.

Continuous Existence

Obviously, no company or business wants to fold up but would do everything legally possible to promote their continuous existence. And, as you probably know, there is no profit without meaningful cost saving, and a company or business will fizzle out if it is not making meaningful profit.

Again, company outsourcing has helped promote both cost saving and increased profit, leading to continuous existence of many businesses, companies, and corporate entities, which is why it’s hard for these entities to let go of outsourcing, and particularly offshore outsourcing.

Increased Speed in Entering the Market

Every business strives to enter the market with their new line of product before their competitors do so. This way, they are able to gain a larger share of the market. This is also where outsourcing steps in to help make this happen.

For instance, some manufacturing companies such as automobile companies employ outsourcing to speed up production, hence faster entry to the market. While they are handling the major aspects of the automobile manufacturing in-country, they outsource other aspects such as parts assembling to tech gurus in other countries, which in turn speeds up the final outcome.

Access to Affordable Specialized Skill Sets

Especially for the start-ups, hiring special skills sets in-house (e.g. IT) can be an expensive step to take. On the other hand, a business at its start up stage can leverage outsourcing to keep such cost as low as possible without losing quality.

Competitive Advantage

Through outsourced solution, companies are able to achieve lower cost, sell at better price, speed up entry time to market, and ultimately gain competitive advantage. Indeed, company outsourcing is a great way for companies and businesses to attain the fulfillment they yearn for.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsource Help desk – Why Customer Care is a Great Marketing Strategy

It’s a pity that a lot of business owners do not yet realize that top-quality help desk is a great marketing strategy. Well, kudos to those who are aware of this truth and as a result outsource help desk for the best possible outcome. The job of the customer service agents in a company is to connect and interact with customers in a manner that will leave them better than the way they came.

No doubts, good marketing is powerful and can help define identity, shape expectations, drive desire and bring in customer. But, ultimately, what will help you retain those customers is quality customer service, not good marketing.

Customers Still Prefer to Speak with Real Persons

Customers still greatly value the good “old fashioned” type of customer-relationships, and that is the one found between them and a customer service representative – a real person.

In essence, the real human interactions are what customers are craving for. This has become even more necessary in this self-service and online shopping age, when most brands seem to be paying lip service to customer service.

Your Employees are too Busy for the Customers

As mentioned earlier, many brands are busy chasing strategies and techniques on how to increase customer base, but paying less attention to the key strategy that helps retain these customers, which is customer service. Even the ‘not-standard’ help desk department has joined in this chase for customer acquisition, which is why existing customers are kept on hold, or met with ‘line busy’ most of the times.

The consequences? Obviously, no customer in this age would want to put up with such neglect and wasting of time when the brand’s next door neighbor is offering top-notch customer service. Of course, they will walk away and walk into your competitor’s office (whether online or offline).

Outsource Help Desk – It’s a Smart Decision

The best part is that you don’t even need to bore hole on your pocket just to set up a help desk that meets the 21st century customers’ need. Besides, your help desk reps are likely to give divided attention to customers since they may be needed for other tasks as well.

The smartest move is to outsource help desk and enjoy the tons of benefits that come with outsourcing;

  • Cost saving – spend only a fraction of what it would have cost to set up an innovative help desk section in-house
  • Access to the latest customer service tools – in addition to cost saving, your customers will enjoy quality customer service since the outsourcing company has all the latest tools that promote top-notch customer service.

In fact, the days of putting customer on hold and attending to them only during business hours is over. That’s what you get when you outsource help desk.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

 

Outsourcing Marketing Services – How to Outsource Product Development

Product development is a major part of marketing for any business or company. And, as an entrepreneur, you may not have an ideal concept of how your product development should go. Outsourcing marketing services can help you come up with the ideal concept and will handle the task from start to finish.

Indeed, it’s appealing to use an expertise you are not gifted with to achieve giant strides in your business. However, you need to do this carefully and thoughtfully.

Here are top tips on how to outsource your company or business’ development project;

Tip #1: Ensure You Retain Control

Remember, the product was conceived by you – it’s your brain child. So, be careful not to lose your precious child, which is why you should be part and parcel of the product development even if you choose to outsource it to a third party.

You should do the following to ensure you stay on top of the game when it comes to your product development outsourcing;

  • Make sure that the outsourcing marketing services have track records of prioritizing confidentiality in their outsourcing practices.
  • There should be proper contract that will bring the offender to book
  • Monitor the job from the beginning and ensure there is no alteration to the original concept. Be part of the project every inch of the way.

Tip #2: Hire Specialized Outsourcing Companies

To promote better outcome from your product development outsourcing, ensure you hire someone or a company that specializes in marketing, and especially product design and development.

For instance, if you are about to design an electronic product, some outsourcing specialists for this job will include layout engineer, circuit design engineer, mobile app developer, test/firmware engineer, or 3D design engineer.

Tip #3: Put Checks and Balances in Place

As mentioned earlier, don’t remove yourself from the product design process. You should get involved in different ways, including putting checks and balances in place to help you cut back risks.

In essence, you should get a second opinion instead of putting all your eggs in one basket. This procedure is standard when it comes to the development of a new product. The second developer will help point out errors and other abnormalities that may negatively impact the final outcome.

Additional Tips

Since you know that the success of your company depends on your product, you should guide its development stage jealously. As a result, you should employ strict and rigorous steps in hiring best outsourcing marketing service for the task.

Read genuine reviews and feedback from previous clients to help you make informed decision. Consumer-oriented websites such as the Better Business Bureau is a great place to check genuine feedbacks, reviews and unresolved complaints about service providers in different niches.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsourcing Solutions – 3 Key Tasks That Every Business Owner Should Outsource

Virtually every entrepreneur is familiar with outsourcing solutions. Thankfully, business owners are increasingly integrating outsourcing onto their work pattern to help promote increased productivity. Most small and medium scale business owners are interested in leveraging outsourcing solution but do not know exactly where to start.

First Thing First

The key to reaping the manifold benefits of this business solution is to first determine the aspects of your business that need to be outsourced. To some, this is not a familiar terrain, so they don’t just know where to start.

Here’s a quick tip to decide on what aspects of your business to outsource for a start;

  • Think of the business functions you do not have skill for – it could be social media marketing or bookkeeping.
  • Think about those tasks that you embark on without any interest and would get easily bored doing them.
  • It may also be that business functions have increased beyond the capacity of the few hands in your office.

If you are experiencing any of those things mentioned above, you should seriously consider outsourcing.

Here are three major tasks that an entrepreneur should consider leveraging outsourcing solutions for;

1: Content Marketing

When it comes to promoting any business successfully, content is key. You need informative and easy-to-read articles, posts and comments to attract your target audience.

This type of content requires SEO (Search Engine Optimization) techniques that would promote the visibility of your website to people looking for your products/services. And, if you are not skilled in this area, then you should outsource the task to a content manager.

Many companies employ a content manager on a full time basis to help manage content marketing. However, this is not something a small business can do with ease because of the financial involvement.

Luckily, outsourcing will help an entrepreneur obtain superb content management just like the big companies. And, guess what? It will cost you only a fraction of what the big companies pay to hire a content manager in-house. A recent survey carried out on marketing professionals shows that more than 70 percent of businesses are outsourcing content in different ways.

2: Administrative and Scheduling Tasks

Administrative and scheduling tasks are time-consuming and will always take your attention away from the core tasks that promote the continuous existence of your business. Therefore, you should consider outsourcing most of your business’ administrative tasks to a virtual assistant.

These virtual assistants often work on an hourly basis. So, you will not have to pay salary for the hours that you did not use (which is typical of full time employment). Besides, you can monitor the outsourced administrative task in real time.

3: Conversion Optimization

It doesn’t matter how much leads you acquire through your online marketing efforts, it will amount to nothing if those leads do not convert to actual buyers. There are experts who are specialized in lead conversion and most of them work as freelancers.

You should consider outsourcing your conversion optimization task to an expert and increase your chances of turning visitors to your website to actual buyers.

So, if you don’t know where to start implementing outsourcing solutions in your business, start with the above three key tasks.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

What You Need to Know about Online Outsourcing

Outsourcing as a business solution has come to stay. This is because businesses and companies will always need to cut back cost in order to increase their profits. In addition, this business solution provides businesses and companies with a viable opportunity to access experts who would normally drain your pocket when you hire them in-house. Best of all, you can achieve all these benefits through outsourcing without stepping out of your business location – online outsourcing is the secret.

What is Online Outsourcing?

As hinted earlier, you can hire the most qualified expert to handle any aspect of your business without leaving your location, regardless of where the expert may be in the world. This is what online or internet-based outsourcing is all about.

How Does It Work?

There are different services and mediums through which you can hire an outsourcing vendor online, they include the following;

  • Specialized Websites: Some websites such as the one you are currently logged on are dedicated to helping individuals, businesses and companies to find the right outsourcing vendor for their business task. These websites connect outsourcing clients to outsourcing providers in a virtual manner.
  • Freelance Platforms: There are huge freelance marketplaces on the web where you can find a professional to handle your business task as a third party. These online marketplaces list categories of jobs.
  • When you click on ‘hire a provider’, you can post your work details, including the expertise you’re looking for and your budget for the job. Subsequently, interested and qualified providers will start bidding for the job, alongside with their portfolio. Eventually, you will find the most qualified person for the task.
  • Remember, what you pay is what you get. While the essence of outsourcing is to save cost, you should avoid very low-budget that would only attract very low quality in return.
  • Consumer-Oriented Websites: Also, there are websites dedicated to service users and consumers, to ensure they get nothing but the best from service providers. One of such websites is the Better Business Bureau.

On such websites, you are able to read reviews about service providers, feedback from previous clients, unresolved complaints, and other things you need to know about a service provider. This way, you are able to make informed decision.

So, you can take advantage of the different online outsourcing mediums listed above to find the most qualified provider for the business function you wish to outsource. Internet-based outsourcing makes life easier, promotes much lower cost saving (since there are many providers bidding for the job) and much more.

If you are not sure of what to do when using any of the mediums listed above, you can find the ‘help’ menu or ‘contact us’ to be able to get the exact information that you need.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.