How to Save Money Using Customer Service Outsourcing Companies

Customer service is easily one of the most important aspects of business and to make sure that your customers keep coming back to patronize you, this is a section of your business you should give good attention to. Having a group of customers that, for whatever reason, choose to repeatedly bring their needs to you to be filled is one of the most important factors in helping your small business not just to survive or grow, but to make immense progress in the long run. Customers usually voice their opinions using their wallets- earning the repeat business of anyone can be tricky.

But all you need to do is to able to provide them with quality service and you can be sure on earning their reapeat patronage.

A quality customer service therefore, is one of the single most important aspects in earning the respect of your customers. Sometimes things don’t go as we expect with the services that we provide. It would almost always be in our best interest to do whatever we can to try and have the customer walk away from our shared experience with a positive feeling about their purchase.

Quality customer service can be expensive- factoring in the costs of labor, infrastructure, and facilities upkeep as well as other necessary activities required to keep everything flowing smoothly. You may often find that the costs to be absolutely staggering- and to save money on something as important and delicate as customer service is almost unthinkable, unless you remember this term: customer service outsourcing.

There is a reason that so many of the largest businesses outsource their customer service these days- whenever you pause to reflect on the cost of outsourcing services versus the cost of keeping them in house, so to speak, it quickly becomes apparent that it is much more cost efficient to let someone else handle your customer service needs. That does raise the concern, however, as to how you know that you are going to be getting quality results when you hire a customer service outsourcing company.

Here is the answer: These outsourcing services need you just as you want quality customer service to keep your customers coming back for more. They know that it is in their best interest as a company to make sure that the customer service support services that they provide you are absolutely top notch- and, as mentioned previously (and I’m sure you’ve noticed) it’s all the rage among many top tier businesses.

By outsourcing, you can ensure that you are getting excellent customer service representatives at a fraction of the cost, saving you money that you can be reinvesting in your business in other ways, helping you to grow. The most sensible decision you can make is to outsource customer service.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

 

Outsourcing Company – Frequently Asked Questions

First, it is necessary to say this; if you’re not yet leveraging outsourcing company solution for your business, you may be missing out a great deal in many ways. First, it is most likely you’re incurring a lot of expenses on overhead. That’s not all, you may also be paying more to access special skills. Keep reading to find some frequently asked questions and answers about outsourcing.

Q: What Exactly is Outsourcing?

A: It’s simply a business solution that enables you hire qualified employees without creating an office space for them. In essence, these employees work from their own location (which could be offshore or on-shore) and are not limited by time-zone difference.

Q: What Do I Stand to Gain by Leveraging Outsourcing?

A: As mentioned earlier, businesses that are not yet leveraging this business solution are missing out big time. This is because outsourcing offers tons of benefits: cost savings, cheap labor, reduced market entry time, access to special skills at lower rate, shared business risk…the list continues.

Q: Is Outsourcing a Legal Business Practice?

A: Absolutely. All thanks to the Inspiration behind the creation of the internet, small businesses can now leverage this business solution. In the past, it was a luxurious business solution for the big business owners. It’s an old-age practice that became more popular because of the internet and the World Wide Web.

Q: How Do I Know It’s time to Outsource?

A: There are some tale-tale signs that point to the need to outsource. A major sign is when you or your in-house employees are swamped with tasks to the extent that you no longer pay quality attention to the core tasks that promote the continuous existence of your business.

Q: What Should a Company or Business Outsource?

A: While outsourcing is an effective business solution, it’s always good to analyze the needs of your business when considering hiring an outsourcing company. Usually, the rule of thumb is to consider those tasks that are time-consuming – e.g. administrative and content production tasks. Also, if you’re badly in need of specialized skill set but can’t afford it in-house, consider using outsourcing as an affordable means of accessing such skill sets.

Q: What Business Functions are Best Outsourced?

A: You can outsource virtually every business function. As mentioned earlier, prioritize those functions that consume most of your valuable time. But, generally, you can outsource anything from administrative tasks to legal, marketing, IT, content production and just any task.

Q: How Do I hire the Best Outsourcing Company?

A: First, you should employ strict hiring process as you would do when hiring employees in-house. Ensure that the potential outsourcing provider possesses the skill set you seek and has proven track record as a proof.

Finally, ensure you compare a number of providers before narrowing down to the best outsourcing company.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

 

 

Company Outsourcing – A Great Way to Attain Fulfillment

As the heat to bring offshore outsourcing to an end in the United States continues to make the headline, a lot of business that have proved company outsourcing to be a great way of attaining fulfillment are still clinging to this practice. Well, who would really want to blame them when this business practice has helped in their continuous existence?

First, let’s look at the main aspects that businesses and companies are seeking fulfillment on and how outsourcing has helped so far:

Cost Saving

The major goal of any business is to make profit. And of course, one of the major ways to boost profit is through cost saving. This is the number one benefit that companies and businesses have been enjoying over the years by leveraging outsourcing solution.

Compared to hiring employees in-house or in-country, most companies have found that they are able to save more cost by opting for off-shore employee hiring. The cost saving margin is quite high and has in turn helped to boost the profit of these companies and businesses.

Continuous Existence

Obviously, no company or business wants to fold up but would do everything legally possible to promote their continuous existence. And, as you probably know, there is no profit without meaningful cost saving, and a company or business will fizzle out if it is not making meaningful profit.

Again, company outsourcing has helped promote both cost saving and increased profit, leading to continuous existence of many businesses, companies, and corporate entities, which is why it’s hard for these entities to let go of outsourcing, and particularly offshore outsourcing.

Increased Speed in Entering the Market

Every business strives to enter the market with their new line of product before their competitors do so. This way, they are able to gain a larger share of the market. This is also where outsourcing steps in to help make this happen.

For instance, some manufacturing companies such as automobile companies employ outsourcing to speed up production, hence faster entry to the market. While they are handling the major aspects of the automobile manufacturing in-country, they outsource other aspects such as parts assembling to tech gurus in other countries, which in turn speeds up the final outcome.

Access to Affordable Specialized Skill Sets

Especially for the start-ups, hiring special skills sets in-house (e.g. IT) can be an expensive step to take. On the other hand, a business at its start up stage can leverage outsourcing to keep such cost as low as possible without losing quality.

Competitive Advantage

Through outsourced solution, companies are able to achieve lower cost, sell at better price, speed up entry time to market, and ultimately gain competitive advantage. Indeed, company outsourcing is a great way for companies and businesses to attain the fulfillment they yearn for.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsource Help desk – Why Customer Care is a Great Marketing Strategy

It’s a pity that a lot of business owners do not yet realize that top-quality help desk is a great marketing strategy. Well, kudos to those who are aware of this truth and as a result outsource help desk for the best possible outcome. The job of the customer service agents in a company is to connect and interact with customers in a manner that will leave them better than the way they came.

No doubts, good marketing is powerful and can help define identity, shape expectations, drive desire and bring in customer. But, ultimately, what will help you retain those customers is quality customer service, not good marketing.

Customers Still Prefer to Speak with Real Persons

Customers still greatly value the good “old fashioned” type of customer-relationships, and that is the one found between them and a customer service representative – a real person.

In essence, the real human interactions are what customers are craving for. This has become even more necessary in this self-service and online shopping age, when most brands seem to be paying lip service to customer service.

Your Employees are too Busy for the Customers

As mentioned earlier, many brands are busy chasing strategies and techniques on how to increase customer base, but paying less attention to the key strategy that helps retain these customers, which is customer service. Even the ‘not-standard’ help desk department has joined in this chase for customer acquisition, which is why existing customers are kept on hold, or met with ‘line busy’ most of the times.

The consequences? Obviously, no customer in this age would want to put up with such neglect and wasting of time when the brand’s next door neighbor is offering top-notch customer service. Of course, they will walk away and walk into your competitor’s office (whether online or offline).

Outsource Help Desk – It’s a Smart Decision

The best part is that you don’t even need to bore hole on your pocket just to set up a help desk that meets the 21st century customers’ need. Besides, your help desk reps are likely to give divided attention to customers since they may be needed for other tasks as well.

The smartest move is to outsource help desk and enjoy the tons of benefits that come with outsourcing;

  • Cost saving – spend only a fraction of what it would have cost to set up an innovative help desk section in-house
  • Access to the latest customer service tools – in addition to cost saving, your customers will enjoy quality customer service since the outsourcing company has all the latest tools that promote top-notch customer service.

In fact, the days of putting customer on hold and attending to them only during business hours is over. That’s what you get when you outsource help desk.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

 

Outsourcing Marketing Services – How to Outsource Product Development

Product development is a major part of marketing for any business or company. And, as an entrepreneur, you may not have an ideal concept of how your product development should go. Outsourcing marketing services can help you come up with the ideal concept and will handle the task from start to finish.

Indeed, it’s appealing to use an expertise you are not gifted with to achieve giant strides in your business. However, you need to do this carefully and thoughtfully.

Here are top tips on how to outsource your company or business’ development project;

Tip #1: Ensure You Retain Control

Remember, the product was conceived by you – it’s your brain child. So, be careful not to lose your precious child, which is why you should be part and parcel of the product development even if you choose to outsource it to a third party.

You should do the following to ensure you stay on top of the game when it comes to your product development outsourcing;

  • Make sure that the outsourcing marketing services have track records of prioritizing confidentiality in their outsourcing practices.
  • There should be proper contract that will bring the offender to book
  • Monitor the job from the beginning and ensure there is no alteration to the original concept. Be part of the project every inch of the way.

Tip #2: Hire Specialized Outsourcing Companies

To promote better outcome from your product development outsourcing, ensure you hire someone or a company that specializes in marketing, and especially product design and development.

For instance, if you are about to design an electronic product, some outsourcing specialists for this job will include layout engineer, circuit design engineer, mobile app developer, test/firmware engineer, or 3D design engineer.

Tip #3: Put Checks and Balances in Place

As mentioned earlier, don’t remove yourself from the product design process. You should get involved in different ways, including putting checks and balances in place to help you cut back risks.

In essence, you should get a second opinion instead of putting all your eggs in one basket. This procedure is standard when it comes to the development of a new product. The second developer will help point out errors and other abnormalities that may negatively impact the final outcome.

Additional Tips

Since you know that the success of your company depends on your product, you should guide its development stage jealously. As a result, you should employ strict and rigorous steps in hiring best outsourcing marketing service for the task.

Read genuine reviews and feedback from previous clients to help you make informed decision. Consumer-oriented websites such as the Better Business Bureau is a great place to check genuine feedbacks, reviews and unresolved complaints about service providers in different niches.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsourcing Solutions – 3 Key Tasks That Every Business Owner Should Outsource

Virtually every entrepreneur is familiar with outsourcing solutions. Thankfully, business owners are increasingly integrating outsourcing onto their work pattern to help promote increased productivity. Most small and medium scale business owners are interested in leveraging outsourcing solution but do not know exactly where to start.

First Thing First

The key to reaping the manifold benefits of this business solution is to first determine the aspects of your business that need to be outsourced. To some, this is not a familiar terrain, so they don’t just know where to start.

Here’s a quick tip to decide on what aspects of your business to outsource for a start;

  • Think of the business functions you do not have skill for – it could be social media marketing or bookkeeping.
  • Think about those tasks that you embark on without any interest and would get easily bored doing them.
  • It may also be that business functions have increased beyond the capacity of the few hands in your office.

If you are experiencing any of those things mentioned above, you should seriously consider outsourcing.

Here are three major tasks that an entrepreneur should consider leveraging outsourcing solutions for;

1: Content Marketing

When it comes to promoting any business successfully, content is key. You need informative and easy-to-read articles, posts and comments to attract your target audience.

This type of content requires SEO (Search Engine Optimization) techniques that would promote the visibility of your website to people looking for your products/services. And, if you are not skilled in this area, then you should outsource the task to a content manager.

Many companies employ a content manager on a full time basis to help manage content marketing. However, this is not something a small business can do with ease because of the financial involvement.

Luckily, outsourcing will help an entrepreneur obtain superb content management just like the big companies. And, guess what? It will cost you only a fraction of what the big companies pay to hire a content manager in-house. A recent survey carried out on marketing professionals shows that more than 70 percent of businesses are outsourcing content in different ways.

2: Administrative and Scheduling Tasks

Administrative and scheduling tasks are time-consuming and will always take your attention away from the core tasks that promote the continuous existence of your business. Therefore, you should consider outsourcing most of your business’ administrative tasks to a virtual assistant.

These virtual assistants often work on an hourly basis. So, you will not have to pay salary for the hours that you did not use (which is typical of full time employment). Besides, you can monitor the outsourced administrative task in real time.

3: Conversion Optimization

It doesn’t matter how much leads you acquire through your online marketing efforts, it will amount to nothing if those leads do not convert to actual buyers. There are experts who are specialized in lead conversion and most of them work as freelancers.

You should consider outsourcing your conversion optimization task to an expert and increase your chances of turning visitors to your website to actual buyers.

So, if you don’t know where to start implementing outsourcing solutions in your business, start with the above three key tasks.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

What You Need to Know about Online Outsourcing

Outsourcing as a business solution has come to stay. This is because businesses and companies will always need to cut back cost in order to increase their profits. In addition, this business solution provides businesses and companies with a viable opportunity to access experts who would normally drain your pocket when you hire them in-house. Best of all, you can achieve all these benefits through outsourcing without stepping out of your business location – online outsourcing is the secret.

What is Online Outsourcing?

As hinted earlier, you can hire the most qualified expert to handle any aspect of your business without leaving your location, regardless of where the expert may be in the world. This is what online or internet-based outsourcing is all about.

How Does It Work?

There are different services and mediums through which you can hire an outsourcing vendor online, they include the following;

  • Specialized Websites: Some websites such as the one you are currently logged on are dedicated to helping individuals, businesses and companies to find the right outsourcing vendor for their business task. These websites connect outsourcing clients to outsourcing providers in a virtual manner.
  • Freelance Platforms: There are huge freelance marketplaces on the web where you can find a professional to handle your business task as a third party. These online marketplaces list categories of jobs.
  • When you click on ‘hire a provider’, you can post your work details, including the expertise you’re looking for and your budget for the job. Subsequently, interested and qualified providers will start bidding for the job, alongside with their portfolio. Eventually, you will find the most qualified person for the task.
  • Remember, what you pay is what you get. While the essence of outsourcing is to save cost, you should avoid very low-budget that would only attract very low quality in return.
  • Consumer-Oriented Websites: Also, there are websites dedicated to service users and consumers, to ensure they get nothing but the best from service providers. One of such websites is the Better Business Bureau.

On such websites, you are able to read reviews about service providers, feedback from previous clients, unresolved complaints, and other things you need to know about a service provider. This way, you are able to make informed decision.

So, you can take advantage of the different online outsourcing mediums listed above to find the most qualified provider for the business function you wish to outsource. Internet-based outsourcing makes life easier, promotes much lower cost saving (since there are many providers bidding for the job) and much more.

If you are not sure of what to do when using any of the mediums listed above, you can find the ‘help’ menu or ‘contact us’ to be able to get the exact information that you need.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsourcing Trends that You Need to Know

Outsourcing has evolved to become one of the key solutions in the business world. More interestingly, companies are adopting new methods and techniques to maximize this business solution. There are latest trends on how companies are using outsourcing to achieve far better cost-effectiveness than you can imagine. Keep reading to learn more.

According to The New York Times, some well-known companies in the United States such as The Toys R Us have adopted an all-new way to cut more cost with outsourced services. What’s this new technique and how does it work?

The New York Times states that the company mentioned above and a couple of others are leveraging temporary visas to bring in professionals of specific fields into their U.S companies, and subsequently use the in-house staff to train those foreign workers.

What Happens Next?

After learning the specific job processes, the foreign workers will go back to their countries and start working for the U.S company in question from their own country as offshore outsourcing service providers. These foreign professionals in different fields are usually employees in an outsourcing outfit abroad.

So, What is in It for the Home Companies?

When the representatives of Toys R Us and another U.S company involved in this outsourcing practice were interviewed, they defended this outsourcing practice with these words;

“It will ultimately result in future growth in the United States. The in-house staff reduction that accompanied this outsourcing practice is in line with our streamlined, increased efficient global organization, so that the company can be well-positioned for growth. They added that this outsourcing technique results in cost savings.”

Furthermore, the representatives of these companies said, “Our decisions to adopt such business solution is hinged on keeping the organization competitive, ensuring its continuous existence in the U.S, and promoting its overall growth”

While some schools of thoughts may have contrary opinion to this technique, especially because it impacts the U.S. workers negatively, the companies adopting this form of outsourcing solution insist it’s better to minimize cost through this technique in order for the company to survive and continue to provide employment for the few home-workers retained, and also extend the employment offshore.

As you probably know, cost-saving is the first and one of the most vital reasons why outsourcing came into existence. So, whatever will enable companies to achieve this cost-saving benefit, particularly in these hard times, is considered an ideal thing to do.

However, before you join this train of smart outsourcing users, find out what the law says about the service and ensure you comply to the laid down rules.

Indeed, outsourcing is the way to go when it comes to achieving huge cost saving in business, whether small or big business.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsourcing Telemarketing: Get the Low Down and how it will benefit Your Business

Outsourcing telemarketing is offered to professionals by businesses that cannot afford to waste their resources. It is believed that there a many gains in store, when a particular business choose to outsource its telemarketing campaign. Despite the fact that in-house telemarketing campaigns may be cheap at the very beginning, the fact is that it will not be for a long time. Marketing campaigns are acknowledged for their incessant use of basic utilities. Electricity, and most especially the telephone, is used constantly all through the period of the campaign.

There are a number of gains to be derived from outsourcing telemarketing. Let us get to understand better by looking at them below.

Great Services Lead to Great Relationships

Outsourcing telemarketing will offer great services, which will then lead to long lasting business relationships. Nowadays, long-term business relationships are healthier than short-term ones. This is because long-term relationships makes sure there are numerous and easier transactions to be carried out in the future. Expert telemarketers consider the welfare of their current customers and their prospects for both of their gains. These telemarketers are the pillars that hold a great business relationship.

High Rate of Conversion from Leads to Customers

The fact that a business gets a hold of leads does not indicate that the interested prospects have one hundred percent assurance in like-minded to the transaction or acquisition. These telemarketing services are not just for generating the leads and then automatically leave them into the hands of their client. Nowadays, many of the trustworthy telemarketers do follow-up the prospects of their customers, just to keep their interests intact. Even though the assurance is still not in totality, it can be close to full percentage with the help of these experts.

Highly Regarded Telemarketing Firms Rear Well-rounded Telemarketers

In the present day, telemarketing is not just for the intention of collecting and closing sales out of projection. As time passed by, there are many services that have increased for businesses benefit from. It might be for market survey, appointment setting, lead generation and telesales or just for client verification campaigns. Telemarketing companies are able to keep their word in producing good results from the marketing course of their clients.

Expand Client Base in General

A business need to expand its market range for it to be successful. Outsourcing telemarketing to telemarketing companies will guarantee success for your company as all significant areas of marketing will be handled by those who understand the tips and tricks. It will also increase the entire client base.
Keep your legs crossed and reap the gains of outsourced telemarketing!

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsource Tech Support – An Affordable and Effective Solution for Your Computer Repair

When you outsource tech support of your business, all you need to do when there is an issue with your computer, whether minor or major is to just call your tech support provider right away to come and rectify the issue. This is because you have subscribed to a remote computer repair service. Your tech support service provider works 24/7 and ensures you are pleased with great services provided online or through phone call.

At times, you don’t even know the location of your service provider. This is simply because you have outsourced your technical need to a tech-support service provider providing the best package of computer repair solutions in the minimum price tag.

Why Outsource Tech Support?

Outsource tech support service is much better than the one offered by the local technicians. In addition, tech support outsourcing is on time, accurate and effective. As a matter of fact, outsourcing the technical needs of your business have will make things much easier than they were earlier. It is profitable in many manners, because –

  • It is possible for you to get a high level of satisfaction with your online tech support service provider. They work on your computer until it is perfect as they don’t want to lose any of their customers.
  • Another thing you will gain when you outsource tech support is better technological support. Computer repair service companies make use of the best technologies to make customers happy. With your approval, they make remote access to your PC and repair them perfectly.
  • Outsourcing tech support is beneficial to individuals and business houses, just because computer repair outsourcing companies take full responsibility of your entire computer and keep them fine tuned to keep offering better services to your clients. As a result, they assist in growing your business.
  • On the other hand, computer repair solution outsource also lessens the total overhead expenses. Nevertheless, you need to know that they request for a huge sum of money at the point of signing up for the service, but it is generally a onetime pay. This is not the same with local technicians. Whenever you need the service of the local technicians, you have to pay them to get the work done.
  • Tech support outsourcing also lets you see the whole process and the way your technician works to perfect your computer.

Bottom Line

The best way you can deal with computer issues, particularly if you don’t have all the time in the world is to outsource tech support. Outsourcing IT support is very easy. You can get remote assistance for your PC at negligible cost. As these technicians have access to your computer they will resolve your computer issues remotely right on the Internet. Tech support outsourcing has never been as versatile and it minimizes cost.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.