The demand for outsource companies is on the increase these days. This is not a surprising turn of event since most companies are now aware of the competitive advantage plus minimal expenditure that comes with outsourcing business processes. At the onset, only a couple of business functions could be outsourced. But, thanks to improved and advanced technology, virtually all business tasks can be outsourced nowadays. By the way, BPO stands for Business Process Outsourcing.
Categories of Business Process Outsourcing
As mentioned earlier, most business tasks or processes can be outsourced to professional third parties that specialize in handling the task in question. BPO projects are categorized as either back office or front office types. There are vast arrays of project options offered under each category. Front office functions refer to the business tasks that interfere with the general public, while the rest of the tasks are regarded as back office operations.
Another way of classifying business process outsourcing is based on the service provider’s location. Most projects are handled by providers in another country (offshore outsourcing), while others are typically contracted to outsource companies or providers within the same country or location as the company requesting for outsource service.
Typically, most business processes can be outsourced, except the core business processes. In fact, one of the major attractions to outsourcing is to free up time for the in-house staff, so that they can pay quality attention to the core functions of a business. So, while a company allows a third party firm with relevant expertise to handle its operational tasks, the in-house staff are able to pay close attention to what matters most to the company.
So, What BPO Projects Should You Outsource?
The popularly outsourced front office business process is customer support. This is why call center and customer service outsourcing are very popular. The organization in need of customer care service will usually hire a specialized third party for a telephone-based customer support service.
Clients enjoy tons of benefits from call center outsourcing, especially in the aspect of obtaining a 24-hour customer care service. As a result, outsource companies are able to attend to the needs of the client’s customers even at off-hours. The outsourcing companies usually have many professional representatives who offer support to customers on behalf of a company. They usually run shift duty, which enables them to offer a round-the-clock customer service.
Other outsourced BPO projects are chat and email-based customer support, marketing, and web forum moderation. These functions are also popular in offshore option. The major reason is increased cost saving. Of course, there’s also expertise benefit as long as you employ due process in screening the BPO provider.
For back office projects, the popularly outsourced tasks include accounting tasks. A company may decide to outsource just specific accounting functions such as payroll processing, or an entire accounting department. Others are data entry, human resources, and security services.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.