Whether you choose to outsource your help-desk or other business tasks, it is important to build a successful and result-oriented outsourcing relationship. In essence, you should look out for a reliable outsourcing company that is talented and skilled in executing the particular business tasks you wish to outsource. The outsource provider should be one that understands and shares your company’s vision and goals, and also possesses the right resources for the task.
Here are some helpful ways to establish a successful relationship with an outsourcing vendor;
1: Keep an Open Line of Communication
As soon as you identify a potentially skillful outsourcing provider for the business function you wish to outsource, open up a line of communication with the key persons involved. The methods of communication in this case will include emails, live chats and telephone communication, especially when an offshore outsourcing company is involved. For an on-shore provider, you should consider scheduling a face-to-face meeting in addition to phone calls and emails.
2: Spell Out Your Outsourcing Needs and Requirements Clearly
Ensure there is no ambiguity in spelling out your outsourcing need to the outsourcing provider. In addition, details of the outsourcing partnership should be discussed. Such details include your long-term and short-term goals with respect to the outsourced task, benchmarks, budget/pricing, extent of responsibility, legal issues, quality requirements, timeline and more.
3: Draw Up a Proper Contract
Also, to achieve success with your outsourcing relationship, it is necessary to draw up proper contract for the project. This way, both parties will be legally responsible. Subsequently, and defaulting party can be brought to book. The terms and conditions of the contract should be clear and properly signed off by your company and the outsourcing company.
4: Allow Some Degree of Independence
While it is important to keep an eye on an outsourcing provider and to monitor the progress of the task, ensure you do not overdo it. It can be quite frustrating when a company keeps calling and mailing every minute in the bid to keep an eye on an outsourcing provider. Allow some degree of independence and flexibility so that the outsourcing provider will have more freedom and zeal to accomplish the outsourced task successfully. This is why in the first place, you should be thorough in selecting an outsourced provider. This way, you won’t have to trail them every inch of the way just to make sure the job is progressing well.
5: Build Friendship with an Outsourced Provider
Building a friendly relationship with an outsourcing company can help make the project turn out successful. When the outsourcing provider sees you as a friend, such outsourcing vendor would not want to jeopardize the outsourcing relationship in any way. Instead, they will be more motivated and willing to put in the best and make your outsourced project a huge success. So, create a friendly atmosphere to help bring out the best in your outsourcing provider and ultimately make the project successful.
Go ahead and implement these steps in order to get the best from leveraging an outsourcing company.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.