“No customer, no sales, no profit, and in fact no business!” You can’t consume your own products, you need customers who will patronize your business. Unfortunately, a lot of businesses pay lip service to their customers when it comes to quality customer support. Outsourcing customer service is a great way to ensure your valued customers receive first-rate customer service.
Here are some consistent benefits that are attracting more and more business owners to customer service outsourcing;
1: Customer Sati faction
A satisfied customer will go all the way with you and will stop at nothing in pointing others to your brand. And, there’s no better way to satisfy your customers than the offer top-rated customer service.
Customers hate it when they are kept waiting, or met with a busy tone each time they want to reach your help desk. And, they won’t even think twice in looking for better service elsewhere.
If your budget is not robust enough to set up a standard help desk in-house, you are better off outsourcing customer service. The cost difference between setting up a standard call center in-house and using outsourced service is so huge!
2: Customer Loyalty
The first and second benefits are linked. A satisfied customer will become a loyal customer. When you use outsourcing to make sure your customers’ complaints are promptly resolved and they are completely satisfied, you won’t have to worry about losing those customers.
Help desk outsourcing providers commute from their own locations, mostly offshore. But, with their innovative call center tools, they can provide quality support to your customers no matter where they are located.
Since they don’t have any other assignment (unlike in-house customer reps) but to attend to your customers, the success rate of using outsourcing to provide customer support is high, leading to increased customer loyalty.
3: Huge Cost Savings
As mentioned earlier, you will save huge costs by taking advantage of already-set call centers to provide quality support to your valued customers. In fact, this aspect of financial stress will be taking off your shoulder while still providing your customers with quality support and help.
4: Round-the-Clock Customer Service
Most call centers offer 24/7 customer service on behalf of their clients. They are able to achieve this feat through a rotational schedule where some customer reps will work in the morning and another set will take over from evening till morning.
Indeed, customer service outsourcing is quite rewarding.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams