Outsourcing Support Services

Outsourcing Support Services

Picture of Daven Michaels

Daven Michaels

New York Times Bestselling Author, 30-year business veteran, and Executive Chairman of CurrentC Group.

Have you even been concerned about the health of your toddler as any parent would? Your fears are now over as a baby monitor has been designed to help parents monitor their babies so as to be abreast of any changes in their health.

Once the production is enough to circulate round the world, it will help parents so that they can perform routine checkups on their kids like measure the heart rate, position, and body temperature, among other things. Once the measurement has been taken, it will notify the parents through mobile app of the state of health of the baby.

Once the device has been able to learn about a baby, the device will be able to make some predictions that will help the parents know what next to do. This is corroborated by the CEO of the company that produces the device, Chris Bruce: “We want to get more understanding of how children behave as a whole, that’s the Holy Grail.”

To improve the relationship between the producers of this device and parents, it is good if its support services can be outsourced. This is because the outsourcing will add some value to the company that produces it. Let’s consider how that is possible.

Advantages of outsourcing support services

It will improve the support services: There could be customer dissatisfaction if the support services are handled by the production company due to one or two reasons. The outsourcing of the support service will eliminate this problem. The result will be customer satisfaction as customers will have easy access to supports round the clock. This will improve services and build customers’ confidence in the product.

It will improve response time: If the company should handle the support services, it will need a huge support services team. Otherwise, the response will be nothing to write home about. To achieve the required response time without bringing on extra helping hands into the company, it is a course of wisdom to outsource the support services since the agency already has enough staff to handle that. More so, the availability of support services around the globe will increase the response time of the support services.

It will be handled by experts: If you consider the fact that the company staff may not have the necessary experience to handle the support services efficiently, this may affect the overall performance of the support service. If the support services are outsourced to a competent agency, the agency will already have the experience to handle the services without hitch. This will improve the ratings of the company and its acceptability by people all round the world.

The effects of outsourcing the support services will improve the overall performance of the company as there will be extra pairs of helping hands across the globe to represent the company always.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

2 thoughts on “Outsourcing Support Services”

  1. That’s good, can you give a brief view by taking an example, that what is outsourced and what is profited in such a case and how to get a detailed view what actually they do in it.


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