Call center has evolved to become a viable tool in the hands of business owners, especially businesses that offer services. While sales will bring in income to the business, customer care will do much more – satisfy and retain a customer so that you can continue to enjoy patronage, hence constant income. Call center has become a great tool for managing customers. But, how can you keep call center running cost as low as possible?
Let’s face it – running a call center can be quite cost intensive. You need an office space, call center equipment s, and customer care reps to man your call center. All of these will amount to huge cost that will eat deep into your profit. But, the question is, is there a viable solution to keep the cost low?
Outsourcing is the No. 1 Secret
Why do you think call center outsourcing has become a buzz phrase in the business arena? Why do you think businesses of different sizes prefer to keep their call center outside of their premises — in a faraway location?
It’s simply because they are enjoying huge cost savings by outsourcing call center to independent contractors who already have their own work-space, equipment s and manpower for customer care.
So, How Does Outsourcing Work to Save Cost on Call Center?
Savings on Office Space
Whether you’re renting an office or creating a space in your existing office for customer care, you’re going to incur substantial expenses. Overhead cost will mount up and ultimately accumulate into huge cost. But, when you outsource call center to independent contractors, especially those in other locations like Philippines, you will definitely bypass the cost of creating or renting an office space.
Savings on Equipment’s
When you rent or create a space for customer care, you need to equip it with call center tools and equipment s – which can also be cost-intensive. On the other hand, call center reps in Philippines or within have their own equipment s to execute your customer care task. So, you won’t have to shoulder that cost and add to your business expenses.
Savings on Customer Care Reps Remuneration
Added to the huge cost savings that come with not renting a call center space and equipping it, you will also save on call center employees’ remuneration. It doesn’t mean that outsourced call center service providers will do the job free for you.
But, in comparison, their service fee is far way lower compared to hiring full-time customer reps. This is because you are not paying other elements of full-time employee’s remuneration package such as health allowance, housing allowance or even transportation allowance.
Finally, in addition to huge cost savings on call center outsourcing, your customers will also enjoy quality and timely customer care.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.