In view of the fact that there is a complex structure in a shared services environment, a leader has the duty to equal his organization’s global ambition with what is hoped to be gained locally. Additionally, differences in diverse cultures and commitments, added to local engagements make the whole thing seem so cumbersome.
A few measures could aid a leader to build an effective communication plan.
Tip #1: Assemble An Overall Picture:
Most employees need to be abreast of what stands as the company’s aims and goals. This has to be presented in a simplified and as well, detailed format. It helps each employee to have a total view of the business structure, aims, objectives, strategies, achievements, and position in the global setting.
Tip #2: Make Employees Part of the Planning Process.
Better results are achieved when employees participate actively in the planning process of the business. This is a powerful means of unleashing great ideas in your staff and as well as blending forces to attaining greater heights!
Tip #3: Listen and Take Action
A good business leader develops a patient ear for listening to both his employees and stakeholders. A leader may have to do the “talking” but that should not be the case every time. Perceptions of both the leader and his employees are more often changed when the employees do the talking themselves.
Tip #4: Being Change Complaint:
Keeping the site equipped to be easily adaptable to change is a major function of a shared services leader. He should be skilled in carrying the entire stakeholders along this line of action.
Tip #5: Present an Agenda
A skilled leader communicates with an agenda. Always ensure that your audience understands what you are presenting to them by having a well-constructed agenda placed before them. When you place clarity to what you are saying, they would understand the things you wish to accomplish. Presenting an agenda guides the leader in his communication, just as it guides his audience in their overall comprehension.
Tip #6: Create Easy With Words
In the midst of high pressure, a leader is supposed to choose his words carefully. This will offer some relief to the people listening to him. It is advisable that he tries to use passive words.
Tip #7: Make Use Of Pauses
While communicating his ideas, a leader should endeavor to make some deliberate pauses after the expression of an idea. This will make room for his listeners to digest what has been said to them.
These days, organizations are faced with many challenges witnessed in the shared services environment. However, companies strive for greater heights. The leader must be acquainted with the skills needed for enhancing the communication plan.
To realize these objectives, a shared services leader must know how to manage and disburse information.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.