BPO Philippines: A Global Business Evolution

BPO Philippines: A Global Business Evolution

Daven Michaels

Daven Michaels

New York Times Bestselling Author, 30-year business veteran, and Executive Chairman of CurrentC Group.

phiThe Philippines is considered as location of choice due to its less expensive operational and labor costs.The act of using BPO is not only an economical one, but a smart business move all around. They help in various ways; by chopping down the cost of resources needed to maintain a call center, by providing a trained staff and equipment, and by providing the latest in technology and equipment. All you need to provide is the business. In the Philippines, an industry is rapidly emerging. This is the Business Process Outsourcing (BPO). The industry itself was regarded as one of the fastest growing industry in the world. Its sudden increase was led by the claim for offshore call centers. When outsourcing is being talked about, the first thing that comes in people mind is call center outsourcing. Primarily because there are a lot of call center companies here due to the proficiency of Filipinos in English and Spanish. As a result, the call centers form the largest part of the BPO in the country. But besides call center, there are still others that are being outsourced. Some of these are data analysis, research process, IT operations, engineering design, medicare, legal support services, art,animation,editorial and DTP work, software development and environmental services.

As BPO or business process outsourcing becomes more common, more places in more parts of the world are offering the services, including the Philippines. BPO or business process outsourcing is when a business outsource the non-core work of the business. This can include, but is not limited to, calls, transactional work, accounting and human resources. While work from or pertaining to the human resources department is not usually outsourced to another country, the rest of the non-core work is commonly outsourced.

BPO in the Philippines is open to American commerce and is no different from the American counterparts except that it is located in the Philippines. The Philippines is becoming a hot spot for outsourcing. The reason for this sudden surge in BPO Philippines is that all education and books are done in English. Curriculum includes English as a major subject in all schools across the archipelago. All the people in the Philippines know English and the human resource for this country is fast growing as it competes to the rest of the world in terms of vocabulary and grammar skills, technical skills, and excellent customer service.

Outsourcing in the Philippines has indeed demonstrated its countless benefits to the whole business industry. It has created a certain bandwagon society in the market. As more companies find it not just as a cost-saving method but as a strategic technique, their competitors follow the trend. But outsourcing as a boon for everyone remains a question for some as skeptics continue to throw criticisms at it. Nonetheless, its manifold benefits cannot be easily ignored.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

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