The reason why BPO has emerged the most talked about source of generating profit remains to be undebatable, and retains not an issue for it has proven its worth. Philippines is a third world country yet being homed by world class English speaking labor force, it has been integral in this remarkable achievement. Having a literacy rate of 94%, the Philippines also has a large pool of IT professionals and a cost-competitive telecoms infrastructure. In the 2002 Global Technology Index research done by the META Group, the country ranks third in Knowledge and Information-based jobs. Every year, three million college graduates join the workforce, bringing in an immense source of talent.
Now, when outsourcing is being talked about, the first thing that comes in people’s mind is call center outsourcing. Primarily because there are a lot of call center companies here due to the proficiency of Filipinos in English ans Spanish. As a result, the call centers form the largest part of the BPO in the country. But besides call center, there are still others that are being outsourced. Some of these are data analysis, research process, IT operations, engineering design, medicare, legal support services, art,animation,editorial and DTP work, software development and environmental services. These and more regarded the industry as one of the fastest growing industry worldwide. It has become a great advantage to the economic stability of the country.
For the record, the Philippines has out shadowed India to become a competitive BPO destination. When you choose to outsource to the Philippines, you reduce and control your operating costs, gain access to world-class capabilities thus, maximizing your productivity. Recently, growth outburst in the Philippine’s outsourcing industry were notable not just from mushrooming number of call centers but also from higher-end services.
FACT:It was calculated approximately that 112,000 people who were working in call centers in the Philippines in the year 2005, bringing in profits of US$1.12 billion for the year. This is a sharp increase from 2000 when call centers employed 2400 people and earned US$24 million.
FACT:Understanding How to Source and Succeed at BPO is seemingly easy. Although seven out of ten companies are forging ahead with BPO, many business technology executives are still learning how best to plan, manage and maximize the benefits of their BPO projects. There is a growing sense that while BPO is driven primarily by significant cost savings, BPO should be approached as a strategic tool for redefining business processes and spurring innovation.
It has been agreed that making Business Process Outsourcing your source is the most fruitful way to boost your business. Outsource Now!
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com