Calling Center Services – Types of Call Center Services Part 1

Calling Center Services – Types of Call Center Services Part 1

Daven Michaels

Daven Michaels

New York Times Bestselling Author, 30-year business veteran, and Executive Chairman of CurrentC Power.

There are three types of calling center services. Most of the outsourcing companies offer all these services while others specialize in one or two services. It is important to note that a contact center company is not restricted by law to offer all the types of calling services. Therefore if you want to start your own contact center business, you can offer all the services. However you should not compromise the quality of the facilities. It would be advisable to specialize in one type of service and make it the best rather than offer all the services and ruin the quality.

The first type is known as inbound call center facility. Their goal is to satisfy the needs of each and every customer. In mainly consist if the following minor services; order taking. This is done by outsourcing companies. What usually happens is that when a customer calls the company to make an order, the order is received by the outsourced customer service representative. The order details are then forwarded to the main office for dispatch of the goods. Customer care services are also offered by outsourcing companies. Almost all the calling center services run for 24 hours a day 7 days a week. That implies that there will always be someone ready to answer you call regardless of the time of day or night. Help desk support and answering services complete the list of calling center services offered by outsourcing companies.

Another type of service is the outbound call center services. This mainly involves calling the customers and assisting them. Services that fall under outbound services include telemarketing, follow-ups, marker surveys, market research and voice broadcast.

These are the two main services offered by the contact center companies. Outsourcing these services is much cheaper as compared to hiring employees to offer your clients these services. That is why a lot of the so called big corporations are outsourcing these services and focusing their efforts to other areas such as expansion. In the long run, the calling center services will prove to be beneficial to your company.

You can find outsourcing tips in my new book “Outsource This!” Check it out.

Daven Michaels is an award-winning outsourcer and author of the book, “Outsource This!” Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting http://www.123employee.com

10 thoughts on “Calling Center Services – Types of Call Center Services Part 1”

  1. Thanks for the information! I would wanted to know more about Call Center Services for my future reference.

    Looking for more blogs like this one!

    Reply

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