Working from home is a common alternative to going to a conventional office every day. Besides, for companies, working from home or telecommuting helps to reduce overhead costs. Employees also save commuting cost by working from home. Besides, they have the opportunity to choose their preferred working hours. Customers are not left out either – they benefit from the opportunity of speaking with customer reps extensively to get their problems resolved satisfactorily.
As a result of the COVID-19 lockdown, here are some steps you can adopt to work from home as a customer service rep;
Tip #1: Explore Customer Service Opportunities
If you are currently not a customer service rep, you may want to look for opportunities to work as a customer rep from home. In this case, the internet is your first port of call to search work from home customer service jobs.
Review as many company websites as possible to familiarize yourself with the type of services they provide for their customers. You should also pay attention to the specific skill requirements for the job. Also, when looking for customer service jobs, you should visit customer service outsourcing agencies as this may speed up the hiring process.
Tip #2: Be Aware of Certain Basic Requirements for Working From Home
Basically, majority of the customer service positions require having a computer, a land-line phone, high-speed internet access, and a serene space at home to work as a customer service rep. That’s not all; you must also possess excellent time management skills and have the ability to work independently.
Another requirement is experience and ability to handle large volume of phone calls daily. It’s also necessary for a customer service rep to possess pleasant, professional tone. Other great skills you need to work as a customer rep include great interpersonal skills and excellent computer operation skills.
Extra skills are also required and would include great typing skills, data entry skills, excellent spelling and grammar skills. Also, you need to be familiar with certain customer service specific apps, including chat and instant messaging apps. Ability to resolve technical issues associated with the client’s product is also important.
Tip #3: Be Ready to Handle the Challenges of Working From Home
There are certain challenges that come with working from home. For instance, distractions are not far-fetched, especially if you have kids or you are living with other people. In this case, you should plan how to manage, minimize or completely prevent such distractions when they arise.
Finally, ensure that you and your loved ones stay safe by keeping to the rules of COVID-19 prevention. Once you detect symptoms of the virus infection, do not hesitate to contact your local healthcare provider.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.