Whatever your business might be, customer service is easily one of the most important aspects in making sure that your customers keep coming back, and just about anyone will tell you that loyal patrons are the lifeblood of any healthy business. Having a group of customers that, for whatever reason, choose to repeatedly bring their needs to you to be filled is one of the most important factors in helping your small business not just to survive, not just to grow, but to absolutely thrive. That being said, customers tend to voice their opinions with their wallets- earning the repeat business of anyone can be tricky, but as long as you are able to provide them with quality service you can be sure on earning their patronage.
It goes without saying, then, that one of the single most important aspects in earning the respect of your customers is having quality customer service.
Sometimes things go wrong with the services that we provide, and it’s almost always in our best interest to do whatever is in our power to try and have the customer walk away from our shared experience with a positive feeling about their purchase. However, quality customer service can be expensive- when you factor in costs of labor, infrastructure, and upkeep of the facilities necessary to keep everything flowing smoothly, often you find that the costs can be absolutely staggering- but how can you afford to save money on something as essential as customer service?
The answer is simple- customer service outsourcing.
There is a reason that so many of the largest businesses outsource their customer service these days- whenever you pause to reflect on the cost of outsourcing services versus the cost of keeping them in house, so to speak, it quickly becomes apparent that it is much more cost efficient to let someone else handle your customer service needs. That does raise the concern, however, as to how you know that you are going to be getting quality results when you hire a customer service outsourcing company.
The answer is simple- just as you want quality customer service to keep your customers coming back for more, so do these outsourcing services. They know that it is in their very best interest as a company to make sure that the customer service support services that they provide you are absolutely top notch- and, as I’ve mentioned and I’m sure you’ve noticed, it’s all the rage among many top tier businesses.
By outsourcing, you can ensure that you are getting excellent customer service representatives at a fraction of the cost, saving you money that you can be reinvesting in your business in other ways, helping you to grow. Outsourcing solutions simply make the most sense.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.