When your e-commerce business has really grown to a point where you do not have the time to package and then ship the order all on your own; then it is time to outsource your order e-commerce business
The time that you would have used to package orders, tracking inventory and talking to customers can actually be used in order to focus on expanding your business further. You can use the time to enhance your site, expand your product line, expand into new markets, or promote your business.
You will be glad to know that you can outsource your order fulfillment offshore. I have spent 8 years ensuring that clients get bang for their dollar that is why I recommend that you take advantage of e-commerce outsourcing in order to take your business to the next level.
It is important to understand that communication is a vital aspect of any kind of business. There will definitely be times when you really do not feel like talking to irate customers, let your outsourced staff handle customer service. Yelling at a customer when you are stressed is a BIG NO! Outsourced employees have been trained to handle the most difficult customers.
Mistakes do happen, some customers may receive items that they did not order or the item may get shipped to the billing address instead of the shipping address. It is important that you choose an outsourcing company that has near zero error rates, and find out their process for handling the issue if or when it occurs. An outsourced e-commerce employee can do the following:
• Fulfill and process orders
• Email, live chat, phone
• Post blog and ad entries
• Tech support
• Handle customer services matters
• Data entry & mining
Every outsourcing company uses a different type of payment schedule. It is important that you choose an outsourcing firm that will not charge you an arm or leg for their services. As a business owner, I have always put my money where my mouth is and enjoy paying for quality services that are affordable.
When you are choosing an outsourcing firm for your e-commerce business, it is important that you choose one that has features that you like.
Outsourcing offers you the opportunity to expand your business and come up with more products to sell, enhance your online presence, and or spend more time attracting new customers.
As a marketer, it is important that you recognize and understand how to use the tools of your trade. Outsourcing is no doubt, the secret weapon used by successful online and offline marketers. Think about it, why burn so much energy on growing your business when there is an easy way out?
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com