It is important to ensure every aspect of an outsourcing contractual relationship is well taken care of and not left to chance. After you’ve taken a due process to find and interview an outsourcing partner, you should also take a due process to finalize the outsource partnership agreement. Follow the essential steps in this post for this purpose.
Step #1: Create a Contract
Drawing up a contract is an important part of finalizing an outsource partnership. The contract will detail the work to be done, expectations, deliverable s, deadlines, as well as rate of pay. Make sure you clearly state every detail of the contract so that there won’t be any room for misinterpretation.
The contract should also contain clear clause that gives room for agreement revision. For instance, if you find the service to be below standard in the process, there should be a clear clause that gives room for revision of the contract duration.
It’s also important to integrate elements for remedies and recourse should something go wrong in the process. It’s best to use your attorney in creating such types of legal protection for an outsourcing contract.
And, you should ascertain that you and your outsource partner are on the same page in terms of full understanding of what the contract spells out. You should ask questions that will help determine if the partner understands the contract. You should also give room for the partner to ask questions as well. Thereafter, you can go ahead and sign the contract.
Step #2: Give the Outsourcing Provider Time to Adjust
It doesn’t matter how skillful and experienced an outsourcing partner is, there’s need for adjustment. Therefore you should give room for such adjustment to help the partner gain more insight into the task and eventually perfect it.
Even your full-time employees would usually need some time to adapt to your business practices and mode of operation. So, you shouldn’t see an outsource partner differently, they also need time to adjust and perfect an assigned task.
Of course, there may be error here and there during the transition period. But, not to worry, the outsourcing provider will get back to track sooner, as long as you’ve employed due diligence in the hiring process.
However, if the outsource partner do not improve over time, you can fall back to the terms of agreement on quality as stated in the contract. In essence, you can start looking for another outsourcing service provider.
You should avoid micromanaging the work that your partner is handling. If you do, the essence of freeing time by outsourcing the task will be forfeited. You will get back to not giving quality time to your core activities.
Finally, communicate with your outsourcing provider regularly and in an unambiguous manner.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.