The increasing need for outsourcing services has given rise to many outsourcing providers. And, everyone is claiming to offer the best service in their own field of specialization. However, you need to take objective steps in identifying the top outsourcing companies you can hire for your business’ outsourcing need.
So, How can You Accomplish this Feat?
Step #1: Look Out for Excellence
Once you decide on the office or business tasks that need to be outsourced, you should go online and search for excellent outsourcing providers. You should focus on excellence and competence in the specific business task you want the outsourcing vendor to handle.
You can also use referrals from your professional network or industry to look for the right provider. Find out who your competitors and other business owners are outsourcing to and why. Log on to reputable outsourcing websites or use platforms such as freelance sites and social media platforms to place your outsourcing job requirements in order to find the right provider.
Step #2: Check Qualifications and Experience
Also, in trying to identify the top outsourcing companies, you need to review the potential providers’ qualifications and experience in the light of the business tasks you want them to handle.
Conduct interviews and check references. You should request for links, samples and other shreds of evidence of successful task execution in time past. You should actually call phone numbers or send emails to the references to confirm the outsourcing vendor’s claims.
If you are concerned about factors such as language, especially for customer service outsourcing, you should conduct a video-call interview with the prospect to be sure language and accent won’t be an issue. Do extensive research and inquiries about an outsourcing prospect before making the final decision.
Remember that your target is to find and hire the best possible outsourcing company or provider. Therefore, exercise due diligence as you interview and check out each prospect.
Step #3: Research Data Level Safety
This is particularly necessary if you need to share propriety, customer or financial information with the outsourcing company. Be diligent to confirm that the prospect’s data security measures up to par.
One of the ways to ascertain security data level is to request for the prospects’ ISO 27002 compliance statement. The similar states such as the PCIDSS compliance statement is necessary when the credit card is involved.
Step #4: Compare a Couple of Providers
Finally, you should not just interview only one provider. You should interview and compare as many outsourcing providers (in line with your outsourcing needs) as possible. Check their bids in the light of your outsourcing scope and requirements before approving accordingly.
You can hardly go wrong in choosing the top outsourcing companies when you adopt the above steps and tips.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.