Is Your Company Headed Towards Continuous Improvement Standards?

Is Your Company Headed Towards Continuous Improvement Standards?

Picture of Daven Michaels

Daven Michaels

New York Times Bestselling Author, 30-year business veteran, and Executive Chairman of CurrentC Group.

Despite the economic meltdown of the 2008 business era, the outsourcing industry has picked up to growing at a very high speed with a rate of 12-15% per annum. This is major because of its movement from the delivery of the transactional process towards providing business process distinction. There is now the emergence of new knowledge centers that possess years of experience. End clients currently enjoy good quality services as outsourcing moved from operational delivery to process improvement.

As the business market continued to witness fast growth, it becomes necessary to affect the quality of processes in every aspect of the market. In accordance with changing business market characterized by growing costs and demands on delivery value, it is necessary to upgrade and implement a method for processes, which will turn around business operations and efficiencies.

In fact, businesses nowadays needs to be sustained with efficiency measures. Unfortunately, not a large number of organizations provide this process excellence as an ongoing added service to customers.

Process excellence does not only refer to streamlining additional workloads, but it also extends to giving maximum efficiency by the adoption of best practices. Providing Process Excellence inculcates known processes, matrix creation, and enhancement of processes and steady development. It is worthy of note to say that a company can achieve this by identifying key deliverables that ensure efficiency. The use of designing matrix, analytical report and balanced scoreboards are used as quality measures and methodologies to achieve this result. There are some necessary measures to ascertain excellence during this transformation, which includes control techniques and designs, needs assessment and scope diagnoses.

For you to have wanted results, it becomes imperative for one to identify redundancy and waste in process and systems and reshape them into efficiencies without losing your quality on customer service. On the same strength, it is highly recommended to check always on the performance of processes with the aid of Six Sigma methodologies, which enables you to measure above the client’s expectations.

In addition to the information above, there are six steps to effecting Continuous Improvement Process and they are

1. Identify Improvement Opportunity:

You have to choose the fitting procedure for improvement. This includes the evaluation of the process and the selection of a challenging problem.

2. Analyze:

Analyze the current challenges facing your organization by scrutiny identifying and verifying possible causes to it.

3. Do something:

When the causes are unveiled, be proactive in dishing out matching solutions to correct the anomalies.

4. Study Results:

Reconsider the results. Try to evaluate the result and see if that is the same thing that you had wanted. Standardize Solution:
Ensure maintenance of the performance.

5. Plan for Future:

Have a plan for future problems and set targets for their improvements.


In a bid to collaborate with a company, it is proper to search for those companies that offer continuous process improvement methodologies, thereby saving you time, cost and ensure delivery excellence. Outsourcing for companies who provide Continuous Improvement services would be of immense help here.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

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