In part one of Making an Outsourcing Partnership Successful, the different roles that a client needs to play were clearly outlined. This post would detail the roles of an outsource partner in ensuring the successful outcome of an outsource relationship.
It’s not out of place to say that the outsourcing service provider has more inputs to make when it comes to the successful completion of an outsourced task. As a result, the independent contractor is expected to do the following;
Understand the Details of the Task
Don’t be in a hurry to start an outsourced business task. You need to sit back and take a long look at the task and the attached description. As you soak in the details, you should note out aspects that you do not fully understand in terms of what the clients need done.
Subsequently, you shouldn’t delay to contact the client and ask for clarity in the areas you seem to be confused about what exactly should be done. In fact, contacting the client at each point to get clarity is a smart thing to do, instead of using your own initiative to conclude what the task is all about.
Ensure the Highest Possible Quality
An independent contractor should work towards offering the best possible quality while accomplishing an outsourced task. Even if you won’t have to work for the same client, you can get tons of referrals once the quality of your work can speak for itself. Besides, it’s an obligation to ensure quality outcome when performing an outsourced task.
Meeting deadlines is quite essential when outsourcing is involved. Unfortunately, this is where some independent contractors drop the ball. You should take what you can handle per time, so that you can meet deadline.
Instead of taking jobs from different clients and not able to meet up your deadlines as a result of multiple tasks to be done, you should take what you can handle per time. This would give you peace of mind that a client will not be on your neck or send out negative vibes and feedback about your outsourcing services.
And, if there’s any genuine reason you can’t meet up with agreed dead line, contact the client on time and explain your situation. You and the client can figure out what the best alternative or solution would be regarding the pre-set deadline. This is a good work ethics that would help you maintain positive review and feedback.
As mentioned earlier, don’t make assumptions while working on outsourced project. If something about the assigned task is not clear, contact the client immediately to get clarification instead of making assumptions. Generally, you should stay in touch with a client while working on their project.
Keep these tips in mind and apply them as an outsourcing provider.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.