Perhaps you’re still thinking about whether or not to embrace outsourcing. Well, while you’re still making your consideration, “70% of companies and businesses are already outsourcing one or multiple strategic functions.” And, you don’t need to be told that they are reaping incredible benefits with an outsourcing solution. Outsource business services – you need to know what service to outsource.
Top in the list of services that businesses are increasingly outsourcing include the following;
Help Desk: This is one of the most outsourced services in today’s business world. It’s common to find small businesses and even sizeable businesses using existing staff to also man their customer support desk. So, these employees who are multi-tasking pay haphazard attention to the help desk, hence customers are not treated right in terms of resolving their complaints.
Of course, you don’t need to be told the consequence of this action on businesses. But, thankfully, businesses are massively realizing how important it is to devote quality time and undivided attention to their valued customers. And, most of them have learned that outsourcing help desk is a viable solution.
The help desk vendors are specialized in providing superb customer support to customers of businesses and companies. They have no other duty elsewhere but to resolve customers’ complaints and make sure their calls are answered promptly. This helps to promote customer satisfaction, and ultimately customer loyalty.
Administration: Also, a lot of businesses that want to outsource business services would feature administrative tasks in the top list of services they wish to outsource.
Daily and repetitive routines such as data entry, emailing, and book-keeping can be time-consuming. These tasks eat up tangible time that a business and its workforce would have channeled to the core competencies of the organization. And, if care is not taken, this act can gradually cause a company to be laid back in more important tasks that guarantee the continuous functioning of a business.
So, you should consider outsourcing a good part of your administrative tasks. This way, you can free up quality time to focus on what matters most to your business.
Delivery: It’s also common these days to find companies outsourcing delivery. They use external help to package and deliver their products to designated places, which could be a shipping port.
Indeed, you can outsource business services of various kinds and categories. And, you can be sure of reaping tons of benefits as a result.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams