Over the course of these articles, we’ve pointed out some important elements to consider when looking for the right outsourcing partner. Here’s another that bears great consequence: who’s managing the operation?
Let’s cut straight to the chase. You’ve got to have someone on your side who can advocate for your interests within the outsourcing company. This person should be someone you can relate to and rely on.
What I’m getting at is the recommendation that while you’ll find your outsourcing company located overseas, you must make sure it’s run by an American. This might sound like an unnecessarily bold warning, but trust me, you’re going to appreciate the ability to be understood and get the kind of help you need when issues arise.
“But wait!” you cry. “I thought if I follow all your advice, there won’t be any issues.” My friend, there are always things that come up. You’ve heard it before: “stuff happens.” The thing is, if you’ve thought ahead and partnered with a company managed by someone you can identify with and count on, you’ll be in good stead.
So here’s the game plan. When you’re doing your research to find the perfect outsourcing partner, find out who’s running the show. Is that person someone you can contact directly? Get in touch with them as part of your vetting process and make sure the rapport is right.
Another very significant consideration is the location of the management. You want this manager to be on location in the building with the outsourced employees. This person is your ‘man on the ground’ directly handling and resolving any matters of concern that arise between your company and the employees you’ve hired from this outsourcing company.
Generally speaking, the companies most likely to have American, onsite managers are the bigger players. There may be some smaller ones that meet this requirement, but it’s less likely.
Let’s be perfectly clear here. You do not want an intermediary who is brokering the services of an outsourcing provider. You want to go direct and have first hand contact with the person overseeing your prospective employees. This requirement ensures that the management will be able to resolve issues for you, because they will know what is truly going on in the work environment with the actual employees.
This is the kind of management and service we provide at 123Employee. We meet this requirement and are ready to be your preferred outsourcing supplier. Let us provide you with outstanding service!
You can find more of these tips in my new book ‘Outsource This!’ To get your copy, click here.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com