There are many outsourcing service group and companies in the Philippines today and each of them offering quality outsourcing services. But what does outsourcing mean and why would anyone desire to outsource. After answering this we would then look at why people talk about the outsourcing services group in the Philippines. For the first question, outsourcing in simple terms refers to employing the service of an ‘outsider’ or one not directly related with or to your business for the purposes of offering services on behalf of your business.
Almost anything can be outsourced in our world today from call center services to outsource help desk, even outsourced reception services is also part of the services offered. This then bring us to the issue of why outsource these services, why not do it the usual conventional way and employ permanent staff for this. Well first, this is extremely capital intensive to do and maintain especially for small businesses who are just starting. Secondly, setting up such service for your business requires time and effort, something a business owner may not have the luxury of when you consider that there are other things he needs to get done.
Finally, it requires some degree of know-how. You can’t just employ people by looking at their resume and placing them in charge of your customer service for example; an area that helps to represent your business and its brand to customers and those on the outside. But with outsourcing services group you can have all this covered with less capital and lesser hassle. You would also get the best quality as it is a business transaction and the outsourcing service group or company owe it to their image to provide you with quality service. A lot of the awesome outsourcing companies today are situated in the Philippines and that is why the Philippines is today becoming an haven for international outsourcing services.
5 reasons why outsourcing services group and companies in the Philippines are trusted
They have support from the government: The outsourcing market in the Philippines is supported heavily by their government and this constantly encourages and attracts foreign outsource business to the Philippines. This is good news for anyone employing the services of outsourcing services group or companies in the Philippines.
They Speak English as a first language: They speak English as a first language and so you can easily relate with them. This is coupled with the fact that their intonation sounds very much like that of westerners. The implication of this is that if you need them to represent your firm in maybe customer service delivery, they can do it well.
They have professionals in their outsourcing market: Many professionals who previously were not in the outsourcing market are entering it in the Philippines because of its rapid growth and financial benefits. This means you won’t be short of quality service when you employ the services of an outsourcing company in the Philippines.
They appreciate western culture: They appreciate western culture and they can relate well with it so the feel of outsourcing to a complete outsider is not there.
They are the fastest growing outsourcing market: The Philippines has one of the fastest growing outsource market today and so you would be getting your services from a recognized leader in outsourcing.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
1 thought on “Outsourcing Services Group and Companies in the Philippines”
Thanks for sharing this great insight about how to start up a BPO. This is a great help to those who want to do outsourcing business.