Outsourcing Your Help Desk- All of the Good, None of the Bad

Outsourcing Your Help Desk- All of the Good, None of the Bad

Picture of Daven Michaels

Daven Michaels

New York Times Bestselling Author, 30-year business veteran, and Executive Chairman of CurrentC Group.

In this day and age a business is considered to be so very behind the times if there are particular services that they fail to offer to their customers. There are certain things that a business is just expected to have available- it almost goes without saying that one of these is a help desk. You are going to have customers, whether they have already made a purchase from you or whether they are simply interested in doing so, trying to contact your business with questions, comments, or concerns.

It’s pretty much a given that you will need someone working a help desk to field all of these calls.

The thing that several business owners overlook, however, is that there are many more modern ways to address the issue than having a physical help desk in your work space. You don’t necessarily need someone sitting in your office tending the phone all day, every day. Depending on the volume of calls that you receive, there’s every chance that they might spend more time waiting on calls than actually helping your concerned customers.

Small business outsourcing could be just the thing that you’re looking for.

Outsourced reception services often manage to help small business owners to find a little extra piece of mind. Outsourcing can provide absolutely critical services while still helping you to find a sort of middle ground- when you choose to outsource your help desk you aren’t eliminating any of the functions that you would normally provide to your customers by having a help desk on premise. Quality call center outsourcing is going to provide customer service every bit as genuine and helpful as anything that you might be able to provide were the faculties housed in your office, but with the benefit of cutting costs.

Imagine- instead of having to pay for all of the equipment, utilities, any and all general infrastructure costs that it would require to operate a help desk on your premises, you can cut that cost out entirely through outsourcing.Cutting down on labor costs is another highly beneficial side effect that comes through outsourcing customer service- instead of having employees that are not staying as busy as you would like, you can pay for only the time that you need to hire the call center.There are tremendous savings to be had by outsourcing these services- wouldn’t you rather keep more of your hard earned money in your pocket?

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

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