What to Expect From Outsourced Labor

What to Expect From Outsourced Labor

Picture of Daven Michaels

Daven Michaels

New York Times Bestselling Author, 30-year business veteran, and Executive Chairman of CurrentC Group.

Making a large decision such as outsourcing a department of your business can be a daunting task. Without knowing the facts and figures of what your company stands to gain and how reliable the outsourcing process is, making a decision of this magnitude might very well push your stress and workload up through the roof. Worse than that, though, making a decision on that scale without doing your research and knowing that the services you’re purchasing are adequate is just bad business. It’s obligatory that you take a look over what, exactly, you’re going to be paying for before you invest.

One thing that you probably already know you’ll hopefully be receiving by outsourcing is a huge amount of savings. It’s very possible to hire many, many workers at a call center in the Philippines that work at a fraction of the cost of their American counterparts, or their counterparts in any number of other first world countries. The cost of operations, therefore, is relatively cheap. This is money that is passed along to your business and your pocket. Another important feature is the quality of work you’ll receive from outsourcing centers based in the Philippines. The nation is full of highly qualified workers, and on top of all of that the outsourcing center makes sure that the workers are fluent in English, both verbal and written. The center also ensure that the workers are familiar with various aspects of the American culture, including the business processes. A great number of these workers are holders of college degrees, are very competent, and do their jobs very well; you aren’t paying less for sub par labor, you’re paying less for very comparable labor.

Another great aspect of having workers in the Philippines is the time difference. They are on about a twelve hour time differential than the United States; this means that it is possible for you to have workers on staff and manning the phone twenty four hours a day. Whatever department you decide to outsource to the Philippines, whatever workers you have working for you across the globe, it is completely possible to have a piece of work done overnight. If you suddenly realize that you need something done at midnight, it can be as simple as going to your computer, sending along the information, and going to bed for the night as the work gets done. If any of these perks sound attractive to you, consider outsourcing.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

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