More and more companies are increasingly hiring customer service outsourcing companies. Outsourcing customer service is simply the practice of handing over the customer service of your company to a third party who is specialized in customer service. The benefits of this business solution include convenience, cost effectiveness, access to up-to-date customer service equipment and software programs, 24 hours service, as well as access to affordable expertise.
Let’s examine these benefits one after the other;
Customer Convenience
Due to multiple tasking in most businesses and companies, customers are usually not given the quality attention and service that they deserve. Often, employees who are charged with tasks such as keeping office records are also responsible for attending to customers’ needs. As a result, customer service is done haphazardly.
For instance, customers are often kept waiting at the other end when they call in to have issues related to product or service resolved. Sometimes, they are met with engaged or busy tones. This can in turn lead to losing customers to a competitor who prioritizes customers more than other business activities.
And, the secret of such competitors is that they are leveraging customer service outsourcing companies to provide convenience to their customers in terms of ensuring timely responses to calls, timely resolution of complaints, and ability to call in any time of the day or night (24/7 service) to resolve issues with the products they purchased.
Cost Effectiveness
It’s no news that cost effectiveness is the main reason for the popularity of outsourcing. Compared to hiring employees in-house, it is much more cost effective to hire a third party to handle the task from their own outfit or work space. The provider or third party may even be in another country (offshore outsourcing). The most important thing is that the job is accomplished professionally, in a timely fashion, and in a way that will help a business cut back on business running cost significantly. On the contrary, hiring in-house staff would usually cost more, basically as a result of increased overhead costs and expenses.
Up-to-Date Customer Service Equipment and Programs
Most small businesses and even some medium-scale firms may not be able to afford the sophisticated and up-to-date customer care equipment and software programs that most customer service outsourcing companies use. Therefore, by leveraging the services of such companies, businesses are able to enjoy improved customer service in a highly affordable manner.
24 Hours Service
Most outsourcing companies that offer call center or customer service outsourcing usually work 24/7. Their employees take turn to handle different sessions. For instance, some employees will work morning shift, some will undertake the evening session, while the rest will handle the call center all through the night. This way, customers are able to call in at any time, even during odd hours to get solution for their technical problems.
Finally, companies and businesses leverage customer service outsourcing companies to gain access to affordable expertise.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
What’s the deal with all these “Bitcoin vs. Gold” articles popping up lately? It seems to be one of those topics that everyone seems to have a strong opinion about. And, since I’m a trendy
So many arguments against Bitcoin energy use are misguided, if not flat wrong. The truth is: Bitcoin miners have made better use of eco-friendly, renewable power than almost any other industry.
Blockchain technology and Decentralized Finance platforms are powerful tools with the potential to improve nearly every aspect of society. In this post, I explore a few ways I think they might be used to revitalize struggling agriculture industries, specifically.
I had a really exciting chat with Mru Patel about how NTFs have the potential to become a major revenue source for musicians, authors, artists, and other public figures. Here’s our advice for monetizing yourself and your brand with Crypto.
WHY DO BUSINESSES HIRE CUSTOMER SERVICE OUTSOURCING COMPANIES?
Daven Michaels
New York Times Bestselling Author, 30-year business veteran, and Executive Chairman of CurrentC Power.
More and more companies are increasingly hiring customer service outsourcing companies. Outsourcing customer service is simply the practice of handing over the customer service of your company to a third party who is specialized in customer service. The benefits of this business solution include convenience, cost effectiveness, access to up-to-date customer service equipment and software programs, 24 hours service, as well as access to affordable expertise.
Let’s examine these benefits one after the other;
Customer Convenience
Due to multiple tasking in most businesses and companies, customers are usually not given the quality attention and service that they deserve. Often, employees who are charged with tasks such as keeping office records are also responsible for attending to customers’ needs. As a result, customer service is done haphazardly.
For instance, customers are often kept waiting at the other end when they call in to have issues related to product or service resolved. Sometimes, they are met with engaged or busy tones. This can in turn lead to losing customers to a competitor who prioritizes customers more than other business activities.
And, the secret of such competitors is that they are leveraging customer service outsourcing companies to provide convenience to their customers in terms of ensuring timely responses to calls, timely resolution of complaints, and ability to call in any time of the day or night (24/7 service) to resolve issues with the products they purchased.
Cost Effectiveness
It’s no news that cost effectiveness is the main reason for the popularity of outsourcing. Compared to hiring employees in-house, it is much more cost effective to hire a third party to handle the task from their own outfit or work space. The provider or third party may even be in another country (offshore outsourcing). The most important thing is that the job is accomplished professionally, in a timely fashion, and in a way that will help a business cut back on business running cost significantly. On the contrary, hiring in-house staff would usually cost more, basically as a result of increased overhead costs and expenses.
Up-to-Date Customer Service Equipment and Programs
Most small businesses and even some medium-scale firms may not be able to afford the sophisticated and up-to-date customer care equipment and software programs that most customer service outsourcing companies use. Therefore, by leveraging the services of such companies, businesses are able to enjoy improved customer service in a highly affordable manner.
24 Hours Service
Most outsourcing companies that offer call center or customer service outsourcing usually work 24/7. Their employees take turn to handle different sessions. For instance, some employees will work morning shift, some will undertake the evening session, while the rest will handle the call center all through the night. This way, customers are able to call in at any time, even during odd hours to get solution for their technical problems.
Finally, companies and businesses leverage customer service outsourcing companies to gain access to affordable expertise.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
SUBSCRIBE FOR ACCESS TO EXCLUSIVE CONTENT.
Recent Posts
Lessons to Learn From The UST/LUNA Crash
The UST/LUNA crash left many of us disconcerted with the state of Crypto. This article is about what happened, and how we can move forward.
Do We Have Enough Evidence To Call Bitcoin “Digital Gold”?
What’s the deal with all these “Bitcoin vs. Gold” articles popping up lately? It seems to be one of those topics that everyone seems to have a strong opinion about. And, since I’m a trendy
Bitcoin Mining Isn’t As Bad For The Environment As People Say It Is
So many arguments against Bitcoin energy use are misguided, if not flat wrong. The truth is: Bitcoin miners have made better use of eco-friendly, renewable power than almost any other industry.
Eradicating Global Poverty with Blockchain
Blockchain technology and Decentralized Finance platforms are powerful tools with the potential to improve nearly every aspect of society. In this post, I explore a few ways I think they might be used to revitalize struggling agriculture industries, specifically.
NFTs, Music, and Monetizing Yourself With Crypto – a Conversation With Mru Patel
I had a really exciting chat with Mru Patel about how NTFs have the potential to become a major revenue source for musicians, authors, artists, and other public figures. Here’s our advice for monetizing yourself and your brand with Crypto.