GET THE LATEST UPDATES FROM DAVEN

Daven Michaels Blog

Outsourcing Trends that You Need to Know

Outsourcing has evolved to become one of the key solutions in the business world. More interestingly, companies are adopting new methods and techniques to maximize this business solution. There are latest trends on how companies are using outsourcing to achieve far better cost-effectiveness than you can imagine. Keep reading to learn more.

According to The New York Times, some well-known companies in the United States such as The Toys R Us have adopted an all-new way to cut more cost with outsourced services. What’s this new technique and how does it work?

The New York Times states that the company mentioned above and a couple of others are leveraging temporary visas to bring in professionals of specific fields into their U.S companies, and subsequently use the in-house staff to train those foreign workers.

What Happens Next?

After learning the specific job processes, the foreign workers will go back to their countries and start working for the U.S company in question from their own country as offshore outsourcing service providers. These foreign professionals in different fields are usually employees in an outsourcing outfit abroad.

So, What is in It for the Home Companies?

When the representatives of Toys R Us and another U.S company involved in this outsourcing practice were interviewed, they defended this outsourcing practice with these words;

“It will ultimately result in future growth in the United States. The in-house staff reduction that accompanied this outsourcing practice is in line with our streamlined, increased efficient global organization, so that the company can be well-positioned for growth. They added that this outsourcing technique results in cost savings.”

Furthermore, the representatives of these companies said, “Our decisions to adopt such business solution is hinged on keeping the organization competitive, ensuring its continuous existence in the U.S, and promoting its overall growth”

While some schools of thoughts may have contrary opinion to this technique, especially because it impacts the U.S. workers negatively, the companies adopting this form of outsourcing solution insist it’s better to minimize cost through this technique in order for the company to survive and continue to provide employment for the few home-workers retained, and also extend the employment offshore.

As you probably know, cost-saving is the first and one of the most vital reasons why outsourcing came into existence. So, whatever will enable companies to achieve this cost-saving benefit, particularly in these hard times, is considered an ideal thing to do.

However, before you join this train of smart outsourcing users, find out what the law says about the service and ensure you comply to the laid down rules.

Indeed, outsourcing is the way to go when it comes to achieving huge cost saving in business, whether small or big business.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsourcing Telemarketing: Get the Low Down and how it will benefit Your Business

Outsourcing telemarketing is offered to professionals by businesses that cannot afford to waste their resources. It is believed that there a many gains in store, when a particular business choose to outsource its telemarketing campaign. Despite the fact that in-house telemarketing campaigns may be cheap at the very beginning, the fact is that it will not be for a long time. Marketing campaigns are acknowledged for their incessant use of basic utilities. Electricity, and most especially the telephone, is used constantly all through the period of the campaign.

There are a number of gains to be derived from outsourcing telemarketing. Let us get to understand better by looking at them below.

Great Services Lead to Great Relationships

Outsourcing telemarketing will offer great services, which will then lead to long lasting business relationships. Nowadays, long-term business relationships are healthier than short-term ones. This is because long-term relationships makes sure there are numerous and easier transactions to be carried out in the future. Expert telemarketers consider the welfare of their current customers and their prospects for both of their gains. These telemarketers are the pillars that hold a great business relationship.

High Rate of Conversion from Leads to Customers

The fact that a business gets a hold of leads does not indicate that the interested prospects have one hundred percent assurance in like-minded to the transaction or acquisition. These telemarketing services are not just for generating the leads and then automatically leave them into the hands of their client. Nowadays, many of the trustworthy telemarketers do follow-up the prospects of their customers, just to keep their interests intact. Even though the assurance is still not in totality, it can be close to full percentage with the help of these experts.

Highly Regarded Telemarketing Firms Rear Well-rounded Telemarketers

In the present day, telemarketing is not just for the intention of collecting and closing sales out of projection. As time passed by, there are many services that have increased for businesses benefit from. It might be for market survey, appointment setting, lead generation and telesales or just for client verification campaigns. Telemarketing companies are able to keep their word in producing good results from the marketing course of their clients.

Expand Client Base in General

A business need to expand its market range for it to be successful. Outsourcing telemarketing to telemarketing companies will guarantee success for your company as all significant areas of marketing will be handled by those who understand the tips and tricks. It will also increase the entire client base.
Keep your legs crossed and reap the gains of outsourced telemarketing!

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsource Tech Support – An Affordable and Effective Solution for Your Computer Repair

When you outsource tech support of your business, all you need to do when there is an issue with your computer, whether minor or major is to just call your tech support provider right away to come and rectify the issue. This is because you have subscribed to a remote computer repair service. Your tech support service provider works 24/7 and ensures you are pleased with great services provided online or through phone call.

At times, you don’t even know the location of your service provider. This is simply because you have outsourced your technical need to a tech-support service provider providing the best package of computer repair solutions in the minimum price tag.

Why Outsource Tech Support?

Outsource tech support service is much better than the one offered by the local technicians. In addition, tech support outsourcing is on time, accurate and effective. As a matter of fact, outsourcing the technical needs of your business have will make things much easier than they were earlier. It is profitable in many manners, because –

  • It is possible for you to get a high level of satisfaction with your online tech support service provider. They work on your computer until it is perfect as they don’t want to lose any of their customers.
  • Another thing you will gain when you outsource tech support is better technological support. Computer repair service companies make use of the best technologies to make customers happy. With your approval, they make remote access to your PC and repair them perfectly.
  • Outsourcing tech support is beneficial to individuals and business houses, just because computer repair outsourcing companies take full responsibility of your entire computer and keep them fine tuned to keep offering better services to your clients. As a result, they assist in growing your business.
  • On the other hand, computer repair solution outsource also lessens the total overhead expenses. Nevertheless, you need to know that they request for a huge sum of money at the point of signing up for the service, but it is generally a onetime pay. This is not the same with local technicians. Whenever you need the service of the local technicians, you have to pay them to get the work done.
  • Tech support outsourcing also lets you see the whole process and the way your technician works to perfect your computer.

Bottom Line

The best way you can deal with computer issues, particularly if you don’t have all the time in the world is to outsource tech support. Outsourcing IT support is very easy. You can get remote assistance for your PC at negligible cost. As these technicians have access to your computer they will resolve your computer issues remotely right on the Internet. Tech support outsourcing has never been as versatile and it minimizes cost.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

International Outsourcing Services Can Make Your Business Profitable

Without mincing words, making use of international outsourcing services can help in making your business to be more profitable than you can ever imagined. If this is the right time for your business to leverage the power of outsourcing, then try as much as possible to analyze both your personal and business needs.

The fat that your employees are not location dependent and are actually geographically free is one of the greatest gains of outsourcing. It will make sense for you to look for an outsourcer who not just is in the same time zone but could be beneficial to get one who speaks the language, if you are in US and the small business importer having the majority of its customers in Thailand.

Looking for outsourcers that can help your business attain its goals is even more important, even at this time when the market place is now globalized and our communication methods become more immediate and technologically advanced.

Determine How Ready Are You

The questions below will help you determine whether international outsourcing services would benefit your business:

  • Are you spending much time and energy on activities that yield small return?
  • Are things becoming so tight that you can no longer meet the needs of your customers?
  • Are you spending more time on operational issues than strategic planning?
  • Do you want to strengthen your business’ market presence without adding additional employees?
  • Are you short of resources to handle the ordinary, but significant, business tasks?
  • Do you get preoccupied handling matters that don’t increase your profits directly?

Then, it is time to think about shedding some tasks to an international outsourcing company, if you answered ‘yes’ to nearly all these questions. International outsourcing services will help get you out of taxing everyday tasks, in order for you to spend time on the areas of your business that boost profitability and develop cash flow. With this type of outsourcing, you will not only be headache free, you will also be smiling to the bank all the time!

On the other hand,

  • When you are looking to invest more money on office space, technology and staff
  • Want to increase the effectiveness of your business and its effectiveness through getting things done in a timely way and reduced cost
  • When you need to get work that requires expert skills that you or your staff don’t have done

Then, it is the right time to consider employing an international outsourcing company.

Wrap Up

Do you want to move your business to the next level by getting work done in a timely manner with a high level of care and skill and at reduced cost? Look no further than international outsourcing services.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Billing Outsourcing – A Smart System to Avoid Unnecessary Paperwork

Are you looking for a system where you will get rid of unnecessary paperwork and all your business transactions will be paperless? Look no further than the billing outsourcing. It not only allows you to do less work to make more money, it will also make you do more with the limited time you have. This is because; a professional will be managing the billing aspect of the business for you.

With the advent of the Internet, many businesses have chosen to do their businesses, including their billing system online. They are now turning to billing outsourcing because it ensures smooth billing operation where everybody will get paid faster with less work, so that you can concentrate on some other important areas of your business. Outsource billing service makes almost all your operations paperless because it discourages the use of paper for business transactions.

The era of relying on too much paperwork where the whole office will be jam-packed with files and documents is gone with the arrival of the Internet. I will be recalled that at that time, cabinets are littered with Some businesses rely so much on paperwork to the extent that file cabinet were always littered with hard to read, poorly copied, moldy files and hard to find documents. This is an old system of business operation.

Clients of nowadays prefer online bill pay and they also anticipate it. More and more organizations are now approaching companies that provide convenient billing solutions, since their customers go all-out to modernize their own filing and finances and lessen their carbon footprint by going paperless. It is good for them and as well good for you.

With the billing system, your filling cabinet and tables will not be overstuffed with papers all around. If you are yet to go paperless and yet to adopt the system of outsourcing your billing system, then your company is just as strong as the weakest link where this outdated filing system can vastly reduce the tempo of work in your business. Even though your sales representatives on the field might be the smartest selling power in the universe, a confusing or frustrating billing and invoicing experience can make them lose a possible returning customer.

Another great thing about outsourcing your billing system is that you can make the back office end of your operation convenient and seamless. You will be impeccably in sync with your all related information, right from the instant a particular person becomes a client. This system will allow for an electronic invoice to be made and view able by your staff even as clients can decide to finish their transaction online or obtain a traditional, printed bill. You can instantly update information and resend the invoice, should a customer calls with a question.

On a Final Note

There are a lot of gains associated with billing outsourcing such as fast payments, fast billing, less overhead for invoicing and billing infrastructure, less paperwork, less time running after lost payments and less time spent looking for archived records and lots more. However, when you are looking for a firm to outsource your billing system, make sure you choose the one that will make best use of your earning potential by leveraging your existing system.

Keep away from companies that need you to put proprietary systems in place and force your staff to learn esoteric software interfaces. A good company of this magnitude should be able to work with your existing data output and incorporate it with your system for a smooth transition.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Philippine Outsourcing is Perfect for Business

There are many reasons why Philippine outsourcing is perfect for business. As a matter of fact, it is the best all over the world. The reason behind this is that as far as contribution to the large scale of growth for the country and the entire universe is concerned, the industry is truly wonderful. Philippines is ranked number two outsourcing nation in the world because it is a good outsourcing destination in the World, particularly in areas of information technology.

Philippine Outsourcing is great and the best among all other competitors of the world. Outsourcing in the Philippines offers some international call center owners the opportunity of publishing in different medium, particularly newspapers internationally and nationally. Other nations recognized for outsourcing in Asia, together with the Philippines are Thailand, China, India and China among others.

With strong command in English, Philippine outsourcing is a great among other competitors. In Philippine, there are huge number of graduates from reputable universities and colleges which is another reason for the success of the country as far as outsourcing is concerned.

Outsourcing continues to gather momentum of interest in Philippine and it offered opportunities to the Filipinos and fight war against unemployment which is noted to be one of the foremost problems of Philippine Government. Just to attract some other investors to keep doing business in the country, the national government has given increasing demand in this industry adequate attention. Without doubt, Philippines is the land that is bountifully rich in tourism as well as home for increasing outsourcing industry.

Why Outsource Business Operations in the Philippines

Philippines is the number one place for businesses to outsource some if not all operations because culture of the Philippines is much related to the west. The Philippines previously, the Philippines has been a colony of US, UK and Spain in the past. Due to the fact that western companies are much more eager to tackle businesses that function in the matching principles, they desire to work with Filipino companies.

On the other hand, Philippine labor market has got a lot of technically-skilled worker who are able to give expected results, just like their western foil; with negligible cost. More than 80 percent of Philippine labor market is educated. This is another reason western companies like working with Filipino businesses.

The fact that Philippine laws control the operations of foreign businesses is another momentum for foreign companies outsourcing in Philippines. Foreign companies are given preferential treatment and security nets to further give them confidence to participate in the Philippine economy actively.

Bottom Line

Philippine as a nation has been adjudged a beautiful outsourcing place. Skilled manpower, lower cost, support from government, language and culture compatibility, which are the essential ingredients are already in existence. It is expected that more companies will outsource their operations in the Philippines to take advantage of the benefits of Philippine outsourcing as well as to keep up with their competitors.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsourcing Support Services

Have you even been concerned about the health of your toddler as any parent would? Your fears are now over as a baby monitor has been designed to help parents monitor their babies so as to be abreast of any changes in their health.

Once the production is enough to circulate round the world, it will help parents so that they can perform routine checkups on their kids like measure the heart rate, position, and body temperature, among other things. Once the measurement has been taken, it will notify the parents through mobile app of the state of health of the baby.

Once the device has been able to learn about a baby, the device will be able to make some predictions that will help the parents know what next to do. This is corroborated by the CEO of the company that produces the device, Chris Bruce: “We want to get more understanding of how children behave as a whole, that’s the Holy Grail.”

To improve the relationship between the producers of this device and parents, it is good if its support services can be outsourced. This is because the outsourcing will add some value to the company that produces it. Let’s consider how that is possible.

Advantages of outsourcing support services

It will improve the support services: There could be customer dissatisfaction if the support services are handled by the production company due to one or two reasons. The outsourcing of the support service will eliminate this problem. The result will be customer satisfaction as customers will have easy access to supports round the clock. This will improve services and build customers’ confidence in the product.

It will improve response time: If the company should handle the support services, it will need a huge support services team. Otherwise, the response will be nothing to write home about. To achieve the required response time without bringing on extra helping hands into the company, it is a course of wisdom to outsource the support services since the agency already has enough staff to handle that. More so, the availability of support services around the globe will increase the response time of the support services.

It will be handled by experts: If you consider the fact that the company staff may not have the necessary experience to handle the support services efficiently, this may affect the overall performance of the support service. If the support services are outsourced to a competent agency, the agency will already have the experience to handle the services without hitch. This will improve the ratings of the company and its acceptability by people all round the world.

The effects of outsourcing the support services will improve the overall performance of the company as there will be extra pairs of helping hands across the globe to represent the company always.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsourcing Technical Support – What Gain

One of the biggest challenges of the 21st century business is managing costs. As technology rapidly advances and adopted by more and more people, companies (both small and large) face increased financial budgetary strains. The development is basically one of the motivations for outsourcing specific business operations to some third party company.

Companies that have products and services requiring technical support has seen the necessity of outsourcing that service to reputable companies and has gained immensely from that. You could take a cue from this, whether yours is a well-established corporation or just a start-up business. Here are some factors that may necessitate outsourcing technical support:

  • Lack of in-house skilled labor
  • Availability of external cheap and qualified labor
  • Ability to focus resources externally

As you read further in this article, you will find out how good outsourcing is and the article that will follow will highlight some of the drawbacks of technical support outsourcing. The need for outsourcing will vary from company to company. It’s only wise to study the services of each company to see how best they can serve you.

Benefits of Outsourcing Technical Support

Cost reduction is the first benefit that will come to mind for those who would like to save some money. The cost of maintaining your telephonic systems, servicing and paying for services can be outrageous. But outsourcing your technical support to a third-party specialist will transfer the burden of cost associated with hiring and training technical support specialists, resources set up, and maintaining the systems to the outsourced specialist.

When you outsource your technical support, your business spends less hiring people. Amazingly, your business hires a team of more people for much less and enjoys the peace of mind of having knowledgeable, highly-trained associates assisting your clientele as the need arises.

There is the flexibility factor. As your business grows you will need to be able to attend to the increasing problems brought to you by your now many customers. Your systems and infrastructure should have to keep pace so that customers don’t pay the price for unforeseen hiccups in your services or coverage. An in-house technical support service brings two potential scalability problems:

First, as your business grows rapidly, it might become a struggle finding quality team experts to work in your technical support department and clients will suffer as they’d have to wait longer to get served. Second, if you do find the collection of expert team you’re looking for, they’d be very expensive to pay. You will also find yourself stuck with lots of experts sitting around waiting for problems to pop up. Can you include their bills in your running costs and still break even?

When you outsource your technical support to a vendor, all the responsibility of scaling up and down has been transferred to them. You pay them to add all the qualified staff you need for your expansion or scale down services when you have contraction. It is now for them to take the responsibility of absorbing those shocks and adjust as occasion calls.

Finally, outsourcing helps the company to focus. Every company has limited budget and resources, and is working hard to make those tackle all business’s needs appropriately. Outsourcing technical support services can free up resources such as funds, people, and infrastructure, which will now be used on core business processes.

Outsourcing removes the burden of staffing, funding, and maintenance of a technical support group, and helps the company focus its efforts on building its core business processes to make sure that clients are receiving the best products and services from your company.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Strategic Outsourcing: How and When To Outsource

Only very few businesses function independently on their own. What most businesses do is to partner with suppliers and contractors on a regular basis. Outsourcing has become a great way of companies partnering to get things done and this has allowed companies to do their businesses much more effectively.

However, outsourcing can be complicated decision to make as one needs to know how and when to outsource. Even defining and explaining the concept of outsourcing can be in itself complicated. Companies usually outsource in these two ways: they either outsource a single component of their daily operations, or they make outsourcing as a strategic integral part of their business. Apple is an example of companies that uses strategic outsourcing. They rely on outsourcing to execute their operations model. What they do is to design their products internally, and then let their contractors operate a supply and manufacturing chain on their behalf. On the other hand, if you choose to let a company print your fliers for advertising, you just outsourced that portion of your daily operations.

Please note that outsourcing is not the same in meaning with offshoring. The latter involves hiring overseas contractors to get the job done. Any project therefore, that you did not complete in-house can be categorized as outsourcing. The question now is, how can you build outsourcing into your business plan strategically? Read further as this guide helps you decide how and when to strategically outsource for best results.

What to outsource

Your kind of industry will determine what to outsource. To help you out in this, there are two broad types of tasks that you can particularly outsource:

A. Tasks: That really need to do, but are not an important component of your business strategy. If for example, your company manufactures organic fruit juice. While you need to ensure that your product reaches the grocery stores and other sales outlets, how you choose convey them will not impact the people who would ultimately buy your juice. Because there is little strategic advantage when you ship the product yourself, you might want to outsource this task. It would even be more beneficial to you if you outsource, knowing that you can get more cost effective and timely deliveries thus avoiding unnecessary extra delivery costs and storage fees.

B. Commodity tasks: Outsource your commodity tasks. For example, why would you invest in commercial grade printers and ink when you could just outsource the task to a printing company who’d do it for much less and handle all the hassles? Or why not hire outsourced janitorial services instead of hiring full-time janitors and supervisors to clean and maintain your office building? Why invest time and efforts finding, recruiting and training customer service representatives when you could just hire the services of outsourced customer service call centers with all the expertise and the equipment you require to do the job for you?

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsourcing Services Group and Companies in the Philippines

There are many outsourcing service group and companies in the Philippines today and each of them offering quality outsourcing services. But what does outsourcing mean and why would anyone desire to outsource. After answering this we would then look at why people talk about the outsourcing services group in the Philippines. For the first question, outsourcing in simple terms refers to employing the service of an ‘outsider’ or one not directly related with or to your business for the purposes of offering services on behalf of your business.

Almost anything can be outsourced in our world today from call center services to outsource help desk, even outsourced reception services is also part of the services offered. This then bring us to the issue of why outsource these services, why not do it the usual conventional way and employ permanent staff for this. Well first, this is extremely capital intensive to do and maintain especially for small businesses who are just starting. Secondly, setting up such service for your business requires time and effort, something a business owner may not have the luxury of when you consider that there are other things he needs to get done.

Finally, it requires some degree of know-how. You can’t just employ people by looking at their resume and placing them in charge of your customer service for example; an area that helps to represent your business and its brand to customers and those on the outside. But with outsourcing services group you can have all this covered with less capital and lesser hassle. You would also get the best quality as it is a business transaction and the outsourcing service group or company owe it to their image to provide you with quality service. A lot of the awesome outsourcing companies today are situated in the Philippines and that is why the Philippines is today becoming an haven for international outsourcing services.

5 reasons why outsourcing services group and companies in the Philippines are trusted

They have support from the government: The outsourcing market in the Philippines is supported heavily by their government and this constantly encourages and attracts foreign outsource business to the Philippines. This is good news for anyone employing the services of outsourcing services group or companies in the Philippines.

They Speak English as a first language: They speak English as a first language and so you can easily relate with them. This is coupled with the fact that their intonation sounds very much like that of westerners. The implication of this is that if you need them to represent your firm in maybe customer service delivery, they can do it well.

They have professionals in their outsourcing market: Many professionals who previously were not in the outsourcing market are entering it in the Philippines because of its rapid growth and financial benefits. This means you won’t be short of quality service when you employ the services of an outsourcing company in the Philippines.

They appreciate western culture: They appreciate western culture and they can relate well with it so the feel of outsourcing to a complete outsider is not there.

They are the fastest growing outsourcing market: The Philippines has one of the fastest growing outsource market today and so you would be getting your services from a recognized leader in outsourcing.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

CLOSE
CLOSE