The evolvement in the outsourcing industry is a continuous one and targeted at meeting both present and future needs of users (individuals, businesses, and organizations at large). This post will outline top outsourcing trends both in the present and future so that you can position your business to take advantage of such trends.
Social Media – Fast Becoming a Customer Service Channel
One of the popular trends that would linger for years to come is the use of social media as a customer service channel. More than ever before, businesses need to invest in building their online presence – not just their websites but also their social media channels since most customers now spend quality time on social media channels.
Facebook alone attracts over 2 million users (and the number is growing daily). It only rings one loud bell – companies and businesses have great chances of using Facebook and other popular social channels to reach both existing and potential customers in a more engaging manner.
Most outsourcing companies have well trained social media experts who can help convert your business social media accounts to fantastic customer service centers. Your customers’ wants and needs will be attended to in real-time and in the most engaging manner.
RPA – Robotic Process Automation
This outsourcing service is also trending currently and has a brighter future ahead. The need to automate business processes using AI (Artificial Intelligence) as well as other advanced technologies is rising by the day. Experts say that 40 percent of business functions in the United States may be automated at the turn of the next decade. This provokes the fear that many people may be out of the job by the next decade. Well, time will tell.
Coming back to outsourcing – the outsourcing company handling your BPO needs to strike a balance between handing over menial functions to robots and letting humans handle the non-repeatable tasks. This way, the management of workloads would be accomplished more efficiently.
With the aid of digital technologies, businesses are able to generate or capture numerous data from their customers. Whether small or big business, the use of such technologies to store as well as backup the generated data is highly important. An IT outsourcing partner can confidently and excellently provide such technological service to your business.
Cloud computing enables you to rent a provider’s IT infrastructure. The best part is that you will only pay per usage. This will save you huge costs that would have been spent building such technological infrastructure in-house. In fact, small businesses may not even have the number of resources required to invest in such a big venture.
Finally, tailored outsourcing is going to be increasingly trendy in 2020 and beyond. Today, seasoned outsourcing service providers provide a solution that targets your unique business need, instead of the regular one-size-fits-all approach.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.