Since experts have predicted that outsourcing will be the post Covid-19 top cost-cutting strategy, especially when it comes to IT outsourcing, it’s important that businesses pay attention on how to select the right It outsourcing partner in 2021.
So, here are expert tips and advice on how to choose the right information technology outsourcing partner in 2021;
Tip #1: Ensure Infrastructure Resilience
Truth be told, the pandemic also impacted the major geographical outsourcing centers. For instance, workers and their supervisors in such outsourcing centers were not able to commute to work. And, most of these workers do not have internet connections and other remote work equipment at their disposal, leading to poor quality service and higher risk of sensitive data exposure.
Therefore, before you go into partnership with any outsourcing provider, make sure the team has WFH equipment, a backup plan for any eventuality, and a workplace structured to adhere to social-distancing rules. Also, there should be guarantee that the on-site servers as well other required equipment are functioning at their full capacity at all times.
Tip #2: Ensure Security Certifications
Also, before you go into IT outsourcing partnership, make sure your outsourcing provider possesses security certifications. Up to this moment, data security remains the major concern for businesses that want to transition to the cloud. This is the reason a business should endeavor to request for proof of data security when going into an IT outsourcing partnership.
And, you should look out for standard evidence such as an internationally recognized security certification. A perfect example in this case is ISO27001. This certification is applicable to external data, intellectual property, and financial information. This helps provide peace of mind, knowing that your partner is adopting the best practices.
Tip #3: Go for Flexible conditions
Covid-19 has increased the need for businesses to prepare for an unpredictable future. Therefore, a business planning to go into an outsourcing partnership should prioritize flexibility. Be sure of your outsourcing needs before signing up for multi-year contracts.
Consequently, you should select an outsourcing partner that offers month-to-month option. By going for a subscription model of outsourcing, you can opt out of contracts whenever you choose to. It’s also a great way to adapt your outsourcing needs to a changing environment.
Finally, try not to get involved in a minimum commitment to revenue, amount of business, or fully-employed persons. In essence, you should think twice about any partner that includes minimum commitment clause in contracts. The reason is simple – since the times are uncertain, you can’t be completely certain of your future earnings.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.