Business process outsourcing: Opening more doors to opportunities

Business process outsourcing: Opening more doors to opportunities

Picture of Daven Michaels

Daven Michaels

New York Times Bestselling Author, 30-year business veteran, and Executive Chairman of CurrentC Group.

Taking-advantage-of-BPO-in-the-Philippines-300x206As developing countries such as India and Philippines developed an image for being among the top choices in business process outsourcing there has been a great surge of interest from all sorts of foreign investors. The growth has become continuous and is rapidly expanding in various fields. Mass ramping-up can be seen on a quarterly basis and multi skilled workers are getting excited. There has been a strong need to seek offshore as there are certain processes that are necessary yet these may only be contributing a fraction to over all productivity. A lot of the procedures maybe time consuming and repetitive. Since they may require special skills and expertise, the company cannot afford to lose these processes and so they may need to get other people to perform these process while they focus on core areas of the company such as marketing and research and development. By outsourcing other areas of the business process the company gets to boost their efficiency and meet deadlines effectively.

The Philippines lead the way in the proficiency of written and spoken English with a vast pool of qualified professionals from different fields graduating each year. This great surge in the demand for choosing the Philippines for business process outsourcing is brought mainly because of the need to maintain a high quality service and at the same time cost effective. Since foreign companies would have to pay a premium if they hire someone locally, they have opted to seek overseas for people that can deliver the same high quality output at a lesser price. Companies opting to hire offshore no longer have to pay a hefty amount for Human Resource and Recruitment. The business process outsourcing centers are ready to provide and meet the requirements of the foreign clients regarding the number of agents, qualifications, skills, number of hours rendered and call quality. Certain metrics are being implemented to maintain a high quality of calls, ensuring that each call is properly resolved at an allowable time.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting

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