If you’ve considered outsourcing at all, have you given any thought to where in the world you would outsource from? Does location of your resources even matter? It matters big time.
By now, we’ve all had the experience of calling a company that we need service from or help with one of their products and getting a person with a thick accent answering the call. Both parties are taxed with trying to understand what the other is saying, and while the needed solution can be achieved, there may be much frustration along the way.
Also, think about how the country in which your outsourced resources are located can impact the cost and quality of the job you’re paying them to do. India is probably the country that first comes to mind when you think about outsourced resources. This is the one that’s gotten the most press.
Because of its growth in this area, outsourcing from India is now quite a bit more expensive than it used to be. Also, India has some ongoing challenges—and not just with the language barrier and heavy accents. Did you know that to address customer service and other voice-based support operations, many Indian companies now have workers based in the Philippines?
This move to the Philippines makes sense. The Philippines was once an American colony, so many of their institutions and much of their culture has an American influence. The English of most Philippine nationals is smooth and easily understood.
Next, let’s consider safety. Violence in India is much more prevalent than in the Philippines. The news often reflects train bombings and civil unrest. There is also military activity in the Kashmir region where the tension between India and Pakistan is constantly high.
As far as reliability goes, I can tell you from first-hand experience that the Philippine people are friendly, hard working, and dedicated. Also, research shows growing numbers of companies flocking to capitalize on this opportunity. More than 20% of the Philippine population is employed by foreign countries, and this number continues to grow.
So, by finding your outsourcing provider in the Philippines you overcome the obstacles of language, culture, and security. With these concerns out of the way, business is sure to be easier and outsourcing will be more successful.
123Employee is based in the Philippines, and I am confident about our delivery of high quality workers. Location is important, and we’re in the right place.
You can find more of these tips in “Outsource This!” To get your copy, click here.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.