Outsourcing: Why Not India?

Outsourcing: Why Not India?

Picture of Daven Michaels

Daven Michaels

New York Times Bestselling Author, 30-year business veteran, and Executive Chairman of CurrentC Group.

Whether you overhear a conversation about outsourcing or you join in such a conversation, the underlying assumption is that the outsourced workforce originates from India. This is for good reason. The popular media has focused only on India as the hub for outsourced workers. Although this is true, I’d like to warn you that India is probably not your best choice for your outsourcing needs.

If you hire employees from an outsourcing company, you need to know that you can rely on the delivery of their services. If they fail, it is a reflection on you and your company. Your customers are not interested in understanding that the failure was nothing you could control. What this means is that you need an outsourcing company with a solid and reliable infrastructure, and I’m here to tell you that a company’s infrastructure is dependent on the stability of its country’s infrastructure.

So, in this regard, how does India measure up? Well, not so great. Speaking to people in India, you quickly learn that power and water often come up short. Why should you care? Think about it. If you are outsourcing your call center, for example, losing power for one day would leave your customers without support for that length of time. That type of downtime can be catastrophic for your business.

If you do find an outsourcing company in India that is prepared for any loss of power or other disaster that might interrupt business, the cost of that preparedness will be reflected in their outsourcing fees to you. Yes, that’s right, you’re going to be the one to pay for the bolstering of a shaky infrastructure.

“Really?” you ask. Yes, really. For example, the tier 1 companies, the ones you would want to do business with, are going to charge $16 to $30 or more per hour, per person you hire from them. Yikes! Outsourcing is supposed to save you money.

A company based in another country like the Philippines can help you avoid these problems. Without the worries of a weak national infrastructure, the costs are lower for the outsourcing company and these savings are passed on to you. So not only are you hiring with a more reliable outsourced workforce, you are also paying less per hour, per employee.

123Employee is based in the Philippines where the basic necessities like power and water are reliable. As I mentioned in a previous article, the Philippines is a safer country in general and English is well-spoken there. Even Indian companies are outsourcing their voice based services to companies in the Philippines. That should tell you something.

The service we provide at 123Employee is reliable and reasonably priced. Take advantage of us as your preferred outsourcing supplier. We’re here ready to help!

You can find more of these tips in “Outsource This!” To get your copy, click here.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

10 thoughts on “Outsourcing: Why Not India?”

  1. Yes I heard it before that Indian are the first outsourcing workforce, I don’t know that this is true, until you said and I read this article Daven, but I never tried to hired some one from there for a reason, Well, I am contented with my outsourcing company right now, for me your the greatest so far.

  2. It all started in India. No wonder because they are very intellectual people. But as of now, Philippines has been on top consistently. With good communication skills and a very bright mind outsourcing with 123 Employee is a natural thing for businessmen all through out the world.

  3. “More reliable outsourced workforce, you are also paying less per hour, per employee.” -Agree. one factor that can catapult your outsourcing business is.. hiring people that knows what they are doing.. and talk about people that knows English better.. The Philippines is the leading country in South East Asia in the outsourcing world and English Proficiency.. .and experienced based? Americans don’t like Indian accents 🙂

  4. well maybe India is Good with some other form..not with this Outsourcing kind of thing.And i do admit that the Filipino is great when it comes to outsourcing thing..Because it’s already proven when it comes to 123 outsourcing job..cuz Filipino is very good with communicating skills and they can do their job excellent

  5. I am amazed with the intellectual capability of Indians when it comes to Outsourcing. We can’t deny that it started from them. But it doesn’t mean that we should focus our attention to India itself. There are so many countries that have potential and consistently doing great when it comes to Outsourcing like the Philippines.

    I am planning to Outsource next month and I will just give Philippines a shot!

  6. Filipinos do excellent job when it comes to outsourcing,thou India was the first who established this one.When it comes to Basic communication skills,hospitable,and even can adopt to different accent and culture,Filipinos are Tremendous!!!


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