Big firms do not only observe the art of giving a good customer experience for consumers. Small firms are also giving out their best in this regard. You can as well get a good customer experience in a local store nearest to you or from an IT Outsourcing center.
Experiences have shown that these local stores take their time to send emails of what they have newly acquired. At their offices, you find a social person who gives you the attention and clears your doubts. In their bid to render effective service delivery, the clerk arranges the goods for easy identification and pick up.
A chart of product description and price is tagged with the goods and services. Virtually, every local store has a computer with an internet connection. Many customers may use this Wi-Fi-enabled system to check the price online. Sometimes, these local stores give their customers a discount on their next purchase if customers waited for 5 minutes in the queue. In addition, such a buyer would receive home delivery services. Any Store with these virtues really understood her customers. Definitely, the same store would be leaving smiles on the faces of her customers.
Good customer services retain customers. This is what the organization around the globe is awakening up to. Even the smallest outfit is conscious of rendering value addition to keep customers coming for repeat purchases. On the contrary, giving bad customer service is a sure way to losing a customer.
Research has it that a customer lost or forgone weighs as much as $289 in short-while.
Talking about value addition, there are two types of values, which are namely: value constellation and value chain.
- Value Chain:
Companies try to give customers the right experience by offering them some values appropriately.
- Value Constellation:
Value constellation deals with a system that creates value. It concentrates on the economic actors to bring value in a unified manner. It encourages the putting together of customer feedback throughout all stages of a product’s lifespan. It is better gathering information about consumer’s experiences all the time so as to provide your client with the quality, uplifting and unique consumer experience.
Let your goal (as exemplified by a successful company) become creating value for products and services and not only for its consumption by your clients. A company should manage its operations involving its social status, finances etc, to have a smooth process. So many companies are moving into this trend.
In furtherance to this, there are many tips that could help you get your customers to experience rewarding. These 4 tips are included:
- Target providing your customers with value-added services.
- Provide your customers with varieties of services as would meet their basic needs.
- Collaborate with other companies who deal with related goods and services to give customers a variety of choices.
- Use outsourcing options to provide your clients with the best, cheap and available consumer experience.
Finally, keeping your customers satisfied with goods and services would make your business a progressive one. IT outsourcing could aid you to gather the needed techniques.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.