In the recent past years, many businesses are gaining insights into the benefits of outsourcing customer service. In addition to being a cost-effective approach to offering first-rate customer service, customer service outsourcing is also a great tool for enhancing healthier relationship with a company’s customers. During this present crisis, companies should pay more attention to customer service outsourcing. In fact, outsourcing is an innovative notion.
So, What Will Happen Now that Traditional Offices are Closed?
No one is a stranger to the current crisis in the world right now. It is called corona virus pandemic. There’s virtually no nation in the world that the virus did not invade. It has claimed many lives already and many people are currently fighting for their lives in the ICU s all over the world as a result of this virus infection.
One of the measures that experts have recommended to prevent and stop the spread of the virus is social distancing. It means that people should not be in close proximity to one another. This is because fluid droplets from a carrier will infect people at a close range without delay. Also, touching infected surfaces is a high risk.
For those reasons, companies have been closed for work. The lockdown is a current trend in most parts of the world. This is to help promote social distancing and crowding. In fact, business activities have nearly come to a halt and by extension the economies of the world. And, nobody knows when this pandemic will come to an end as the number of those infected keep rising by the day. However, some companies are still managing to be in business, but the few people who have not been laid off are working from home.
Is There Still Hope to Retain Your Customers?
Thankfully, the U.S government is already making efforts to ensure companies can get back to business when the battle over the crisis is won. The government is providing financial grants and aids to help cushion the effect of the pandemic. Therefore, there is still hope for many companies and establishments to still be in business when it is all over. But, how do you ensure you do not lose your customers?
Companies that did not take advantage of customer service outsourcing before now may suffer a setback in terms of retaining their customers. Since the customer service department is closed as a result of this pandemic, customer service activities are at a halt.
However, it is not too late to outsource customer service to independent contractors. It’s important to still check up on your customers from time to time, even if you are not selling any item to them right now. That way, they will know you have their interest at heart and won’t hesitate to continue patronizing your business as soon as you get back into business.
The good news is that it will cost less to hire independent customer service reps.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.