Often, the question about what to outsource and what to keep back in the business premises would arise, especially for those who are just getting started with outsourcing solution. The fact is, you can outsource virtually every business function or service. But, a closer look at the uniqueness of your business will reveal what to outsource and what to handle in-house.
Here are some business functions that other businesses are outsourcing increasingly;
1: Customer Service: Often, especially with small businesses, there are no employees trained and dedicated to customer service. The same employees who carry out administrative duties and production tasks are also in charge of handling customers’ complaints and requests..
This of course has been seen to have its toll on the quality of customer service provided to customers. In fact, it has caused a lot of businesses their customers who would rather pledge loyalty to a competing business that offers better customer service.
Thankfully, businesses are getting smarter. They now separate customer service from other activities by completely outsourcing customer service to an independent call center. Subsequently, customers are served better in terms of how long it takes to resolve their complaints, and generally the quality of customer service provided. This results to increased customer loyalty eventually.
2: Information Technology: It’s also common for businesses and companies to outsource information technology to third party contractors. Programmers and IT experts are expensive to keep within a business as full-time employees. This is particularly true about small businesses.
As a result, the popular trend is to hire independent IT contractors who would work from their own location and/or space. Besides cutting off office space and furnishing expenses that come with hiring these experts full-time, the service fee is also affordable.
This is because there are tons of IT experts offering online services. So, the stiff competition makes the service fee much more affordable compared to hiring such expert in-house. The best bait is offshore information technology outsourcing. This option offers far better service fee without compromising quality.
3: Administrative Duties: Also, businesses outsource administrative tasks, so that they can free up more time for the core business functions. These tasks would include the following;
• Tax compilations and payroll
• Bookkeeping and accounting
• Phone-calls, email monitoring and more
Administrative tasks are usually repetitive in nature and as a result consume a lot of time for business owners and their current employees. So, it’s always better to outsource these tasks and focus on core tasks.
4: Marketing: From conventional marketing to online marketing, many businesses are increasingly using the services of independent marketers to promote their products and/or services. The result is usually desirable when it is carried out the right way.
Finally, as mentioned earlier, you can outsource as many tasks as possible.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams