Why Outsource Call Center Services Philippines is a Good Initiative

Why Outsource Call Center Services Philippines is a Good Initiative

Picture of Daven Michaels

Daven Michaels

New York Times Bestselling Author, 30-year business veteran, and Executive Chairman of CurrentC Group.

Outsource call center services in Philippine is a good idea because the call center business itself is now one of the industries developing rapidly in the Philippines. On the other hand, it offers different types of customer-care services like travel, technical support, business-to-business support and lots more.

Read on to learn more about why call center in Philippines is a good idea.

The Influence of American Culture

It is no more news that the Philippines have been American colony for many years. The cultural influence of the American can be noticed in the English medium sports, education, lifestyle, fashion, TV shows, food habits, and more. These features make all the call center organizations in Philippines naturally pro-America.

It is all about the Accent

Businesses have access to skilled workers with good control of English language and more natural accent when they outsource their offshore call center services to Philippines. This guarantees sense of belonging because customers will sense that that they are communicating with a familiar person they can easily relate with.

Change in the Objectives of the Outsourcer

The focus at first was only to look for huge English speaking people who are eager to work at reduced wages. But today, companies are beginning to realize that paying for people with better English speaking skills is better, particularly with the rising language and cultural inaptness among the call center executives and clients.As a result, companies have a convincing reason to outsource call center services to Philippines when they have the opportunity of doing so.

Here are the reasons for adding Philippines as a major global delivery center.

Incessant Supply of Experienced Manpower

Graduates are now thinking of taking up call center jobs as part-term jobs, and less prepared to work in the night shifts, in India, the father of BPO services. In the meantime, employees are ready to leave their day jobs for more profitable call center jobs at nights in Philippines. Some of the English speaking graduates who are turning out to be employable each year further promotes the development of the call center job.

BPO is an Economy Turner

The Philippines BPO sector generated revenue of about USD 25bn in 2016 and can make USD 55bn by 2020, as projected by IBPAP. As far as the economy of the Philippines is concerned today, the BPO sector is a major contributor, and the government is further making the stronger by passing major legislations like passing the data privacy act, simplifying export and import processes, and giving tax holidays among others.

Moreover, the Philippines Development Plan has listed BPO as one of the 10 high probable growth areas.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.


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