Whether you’re just getting started with outsourcing or trying out a new outsourcing company, you should test-run to find out the potential outcome of the task you wish to outsource. So, what exactly do you need to do in order to ensure an outsourcing relationship will produce the desired result?
First, Do a Proper Matching of Skill and Task
Wondering that this means? You should match the right skill set with the task you wish to outsource. In essence, if you want to outsource a telemarketing task, you should focus on hiring a seasoned and well-trained telemarketer rather than a general outsourcing provider.
You should bear in mind that the potential candidates would all claim to be experts in the task you want to outsource. But, you should follow due diligence in exploring and assessing each applicant’s portfolio. This will help you determine who is qualified for the task.
Once you can ascertain that a potential outsourcing provider is well-qualified for the task you want to outsource, the chances of successful outcome would be high. On the other hand, you may be in for a shabby outcome if you hire just anyone for an outsourced task.
Secondly, Outsource Small Tasks at a Time
Even when you have determined that an outsourcing company is well suited for the task, try to be double sure. How? You should outsource small tasks at a time, or a part of a whole project first. This will help lower possible risk.
So, when you give out smaller projects at a time, you will be able to know from the outcome if the freelancer is capable of handling the rest of the project or not. This method is suitable for tasks that can be broken down into smaller chunks such as content creation.
On the other hand, for business tasks that you can’t easily split into smaller parts, you should allow a trial period for the outsourcing provider. This trial period could span to one month or less depending on the urgency of the project.
Some of the items you should list on your scoreboard when trying to determine the suitability of an outsourcing vendor include the following;
- Ability to follow instructions in completing the task
- The quality of task performed in the light of your pre-set quality
- Ability to meet deadline
- Ability to keep up superb confidentiality with the assigned task, especially for sensitive tasks
- Interpersonal skills such as ability to keep up open line of communication throughout the period of the project.
It’s important to say at this juncture that you should offer incentive alongside the trial task. This would help motivate the outsourcing company to produce superb outcome.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.