The Philippines is known to have grown and competed favorably in recent times with other Asian counterparts in terms of economic growth. One of the biggest advantages that the Philippines have is their growing and large young population. And, a good number of this population is taking advantage of the outsourcing industry to make ends meet and grow their economy indirectly.
Approximately 90 percent of Philippines’ 100 million citizens are under the age of 55, while Japan’s is 61 percent, and 73 percent for the United States. Besides, majority of the Filipinos speak English as the official language alongside Tagalog. Their ability to speak good English is a big plus, which is the reason why the country is making giant strides as the world’s capital for call center outsourcing.
For so many years, Filipinos working abroad make remittances that served as pillar to the country’s economy. Mining and agriculture also helped in sustaining Philippine economy. Now, as their economy is fast bouncing back, a good number of those working abroad are being attracted back home.
A typical case is that of Bayani, currently 50 years. He left the Philippines in the middle 80s for a greener pasture abroad, and mostly because of the chaotic situation caused by the stern arm-rule of Ferdinand Marcos.
Bayani migrated to the United States, eventually attended college, got a good job and progressed well. He eventually built himself and his family (his wife and 3 kids) a comfortable life in the United States. But, about 8 years ago, he gave up his good life in the United States and returned to his country with his family.
He’s richer now than he was in the United States. Guess what? He came back to set up a call center. He started with just 10 workers as he launched his Bayani Knowledge Process. Truth must be told; it wasn’t all rosy at the beginning. But right now, Bayani has about 200 workers in his call center. Bayani ‘s call center is among the top 10 out of about 1,000 Business Process Operations in the Philippines.
There are a few other top BPO operations in the Philippines led by Convergys and Accenture, and each one has tens of thousands of seats. And, as American companies go after cheaper labor, these BPOs keep expanding and making giant strides.
While call center employees in the United States earn much more (about four times more) than those working in Manila call centers, the latter is still well off with their earning in their own country.
Indeed, call center outsourcing is a boom in the Philippines. And, with the look of things, this trend is likely to go on for a long time as United States companies are badly in need of this affordable, yet quality customer service.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.