With the globalization of the e-commerce and delivery services, companies have resorted to processing orders of delivering goods and services in minutes rather than hours. Such a nearly impossible task makes most companies fail at affecting their last-mile delivery. Of course, as the final leg in the chain of delivery, last-mile supply ensures that a parcel gets to the final requested destination. When this is successfully done, it reduces costs and promotes faster delivery of goods.
The imperativeness of last-mile delivery
The last-mile delivery is essential because it is the stage where a customer who gets their delivered goods, gets to form their own opinions about the quality of services rendered by the delivery company. Such opinions are work upon to improving future quality of delivery services
There are quite members of known last-mile delivery practices and the following six are among them.
1. Provision of a tracking system
Instead of having the consumers filled with anxiety over their expected goods, a good tracking system could be provided for these customers to use in getting first -hand information concerning the current location of their goods or parcel. The tracker reliefs the customers of stress because it gives the estimated time of arrival of their goods.
2. Try to outsource delivery services
One sure smart move is for companies to outsource their last-mile delivery service to a third party carrier who has a closer operational centre to the client or consumer’s residence. This sort of arrangement cuts costs and as well improves quality speed delivery. When choosing whom to hire as your outsourced partner, make sure that you go for those who can handle your workload.
3. Using Local Stores
You can make good use of the local store to increase the number of your same-day delivery services to your clients. Some local stores have upgraded their stores into becoming distribution centers.
4. Data tracking System
Providing consumers with a smart tracking system makes the consumers to be equipped with relevant and accurate data analysis. They can use the system to monitor the delivery routes and progress of their parcels.
5. Providing Regular Updates
Ensure that your customers are regularly updated with regular updates and notifications concerning the status of their goods. By allowing such interactions to be interactive, you will facilitate your customers generally the knowledge of the delivery progress.
6. The use of drones or automated delivery van
When a drone is used to affect delivery services, it becomes faster with litter fuel consumption. Moreover, drones do not require operational space at such.
The E-commerce industry is becoming bigger over the years. It is also becoming more competitive such that you must adapt fast processing mechanism to stay afloat in this industry.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams
1 thought on “Provision of last-mile delivery: The six steps needed”
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